Associate Director, Improvement Advisor

1 month ago

Vancouver, Canada College of Complementary Health Professionals of BC Full time

**Job Title**: Associate Director, Improvement Advisor

**Department**: Strategy, Quality Improvement & Performance

**Status**:Full-time; Permanent

**Location**:Vancouver, BC; Hybrid

**Who We Are**

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. The College regulates over 10,000 health professionals, including chiropractors, massage therapists, naturopathic physicians, traditional Chinese medicine practitioners, and acupuncturists across British Columbia.

Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health’s initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

**About This Employment Opportunity**

The College is seeking a process result-oriented, strategic thinker with strong project management skills and a passion for driving change and improving systems to take on the role of Improvement Advisor. This role will provide strategic leadership in College-wide projects, initiatives and processes.

Reporting to the Executive Director, Strategy, Quality Improvement and Performance, and working closely with CCHPBC team members, stakeholders, vendors and contractors, the Improvement Advisor will be responsible for developing, implementing and leading change initiatives, with a focus on continuous quality process improvements across all departments across the College, to support informed decision making and positive outcomes for health professionals and the public, in support of the College’s organizational and quality improvement strategic direction.

This role will contribute to the development and implementation of an organization-wide improvement culture, working collaboratively to achieve outcomes, providing leadership to specific projects, identifying system improvement opportunities, facilitating and leading teams through these changes and supporting the use of quality improvement methods and tools. This role will be a combination of both project management (overseeing & supporting) and workflow redesign, with coaching and leading teams through change management.

Your expertise, understanding of organizational needs, and strong communication skills combined with strong project management experience, will help us implement process improvements to drive results. This is an ideal role for senior-level professional looking to enhance their career within a supportive and collaborative organization.

It is essential for all College staff to contribute to a team approach with a public protection focus, delivering efficient services that align with and allow the College to meet its regulatory, strategic, and operational goals.

**Duties and Responsibilities (include but are not limited to)**
- Identifies improvement opportunities through the use of system analysis, including process mapping, capacity/demand matching, and trending analysis; Conducts research and identifies appropriate benchmarks with other healthcare organizations and industries to understand the gaps.
- Leads, facilitates, and/or coordinates the work to design a desired future state that incorporates best practices to streamline current processes, remove identified inefficiencies and bottlenecks, and maintain a high level of support for patient safety, quality of care, and a healthy workplace for staff
- Develops measures to monitor and evaluate the progress and performance of process improvement projects
- Functions as a change agent to promote change management and engages staff in all aspects of improvement that impact their work
- Assumes responsibility for project management of strategic projects from conception to completion through ongoing communication with assigned team members, facilitation of project planning/work sessions, identification of completion of project milestones using the organization improvement framework. Provides periodic updates to the steering group, project sponsors, and other key stakeholders.
- Ensures that effective processes are in place to assess project risks, identify risk mitigation strategies and monitor risk throughout the life cycle of the project.
- Develops and successfully manages project budgets within the context of operational demands and environmental and resource constraints_. _
- Leads and manages multidisciplinary project teams, sets priorities, assigns work and monitors to ensure teams meet deadlines and objectives.
- Develops and strengthens external linkages with community, various levels

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