Technical Account Specialist

1 month ago

Montréal, Canada Autodesk Full time

Job Requisition ID #
- 23WD69069

Position Overview

Autodesk Customer Technical Success is looking for highly motivated trusted advisors to help our Enterprise & Premium customers optimize their product investment and achieve measurable business outcomes our customers expect.

If you’ve a proven customer focused approach to building strong relationships with Enterprise customers, you might be just who we need to help drive our customer success plans.

As the Enterprise Systems Technical Account Specialist, you will provide top-level technical expertise to our customers. You must possess a deep knowledge of a wide range of technologies, including desktop and cloud infrastructure, network infrastructure, deployment packaging, license management and metering, virtualization and hardware technologies.

The Enterprise Systems Technical Account Specialist team collaborates closely with Autodesk's largest customers, many of whom have comprehensive IT infrastructure and large global teams. As such, this role requires an experienced IT professional who is comfortable and confident in engaging with various executives, including IT directors, end-users, and everyone in between.

You will join the Technical Account Management group within the Customer Success Organization as part of our 2000+ person, a team that values professional development and rewards high performance.

Technical Account Management group is responsible for maximizing the success and return on investment for our strategic customers. We do this by delivering professional and customized product support services that help our customers achieve their business goals while maximizing the use and adoption of our solutions.

**Responsibilities**:
- Innovating, developing and delivering packaged service offerings to increase customer success and new product adoption- Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans- Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans- Technical assistance and recommendations for Enterprise Customers based on data analytics- Taking a problem management approach, find opportunities for improvement initiatives

Minimum Qualifications- Bachelor’s degree or equivalent experience in Computer Science or related field and a minimum of 5 years' experience supporting Information Technology in a large enterprise environment or working directly with large enterprise clients- Comprehensive knowledge of Microsoft Server and Desktop Infrastructure, including but not limited to Active Directory, Group Policies, and general OS and network troubleshooting-
- Experience managing and troubleshooting software deployments using SCCM, Intune, Altiris, or other deployment technologies- Experience with Internet and/or Network infrastructure technologies (Web servers, network security, IIS, Packet Traffic, Firewalls, etc.) SAML and SSO- Working knowledge of current virtualization technologies (Citrix, VMware, etc.)- Experience scripting using VB, PowerShell,.NET, Python, C or C++ is a plus- Experience with FlexNet Licensing, metering and FlexNet Manager is a plus- Excellent verbal and written communication skills; ability to convey complex technical details coherently and to present and document technical information to a live or virtual audience- Must be flexible, decisive, self-motivated and proactive, and possess a strong desire to learn new skills and technologies- Excellent Team player enjoying supporting and interacting with other members of a shared responsibility team- Courageous: You have hard conversations to get to better outcomes. Offer and respond to constructive feedback and speak out even when it's uncomfortable- Impactful: You are committed to our customers' success and passionate about making a positive impact. You have a sense of urgency in approaching critical challenges- Accountable: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome. You do what you say and say what you do, take responsibility for good and bad results- Adaptable: You embrace uncertainty and flex to changing circumstances quickly, see opportunities where others see failure. You are committed to continuous learning and growth
- 23WD69069 Spécialiste des comptes techniques - Systèmes d’entreprise, Amérique (poste à pourvoir)

Présentation du poste

Le groupe Réussite technique des client(e)s d'Autodesk est à la recherche de conseillers et de conseillères de confiance très motivé(e)s pour aider les client(e)s Enterprise ou Premium à optimiser leurs investissements dans les produits et à obtenir les résultats commerciaux mesurables qu’ils attendent.

Si vous avez une approche centrée sur le client éprouvée pour établir de

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