Technical Account Specialist, Infrastructure, Civil

6 months ago

Montréal, Canada Autodesk Full time

Job Requisition ID #
- 24WD78726

23WD69034, Technical Account Specialist, Infrastructure, Civil 3D
- French job description to follow/La description de poste en français se trouve plus bas_

Position Overview

Autodesk Customer Technical Success (CTS) is looking for highly motivated trusted advisors to help our Enterprise Customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer focused approach to building strong relationships with Enterprise Customers, you might be just who we need to help drive our Customer Success Plans. We are looking for a professional with Civil Infrastructure experience, supporting a broad range of technologies in large-scale enterprise environments.

This person will work closely with existing and future Major Accounts across AMER. You will join the CTS group within Customer Success - a team that values professional development and rewards high performance. The CTS group is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering professional and customized product services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions.

**Responsibilities**:
- Innovating, developing and delivering packaged service offerings to increase customer success and new product adoption- Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans- Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans- Technical assistance and recommendations for Enterprise Customers based on data analytics- Taking a problem management approach, find opportunities for improvement initiatives

Minimum Qualifications- Bachelor's degree or equivalent experience- 5+ years of experience in related field- Advanced knowledge of Civil Infrastructure industry needs and workflows- Expert knowledge of Autodesk Civil 3d and related add-ins and workflows- Additional knowledge of BIM 360, Revit, AutoCAD, Infraworks, ReCap, Navisworks, 3DS Max or 3rd party infrastructure software solutions valued- Able to manage several projects at a time, setting the right priorities- Proven ability to be flexible and learn quickly in a fast-paced environment- Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience- Enthusiasm and passion for technology and innovation- Strong troubleshooting and analytical skills- Demonstrated ability to build and maintain strong relationships at all levels- Must be flexible, decisive, self-motivated and proactive- Comfortable with ambiguity and working through change while driving results- Excellent team player, enjoying supporting and interacting with other members of a global, shared responsibility team

Preferred Qualifications- Fluency in English, additional languages are a plus- Knowledge of the Infrastructure industry in AMER- Technical consulting experience and/or technical project delivery experience with large, demanding customers- Courage: The passionate self-belief and trust necessary to be bold and brave in one’s actions to enable controlled risk-taking which allows positions to be challenged, thereby delivering strong results- Speed: We strive to move as fast as our environment allows, empowering people to favor small sprints and course correction towards desired outcomes- Accountability: The state of clear ownership which provides a person the power and ultimate responsibility to achieve a defined outcome- Simplicity: Having an approach and mindset to avoid unnecessary complexity and duplication; keeping things simple to achieve quicker outcomes- Solving system-wide: Seek first to understand by asking questions that remove silos and organizational barriers, to establish a safe environment that supports cross-geo collaboration and communication to develop a shared vision enabling faster time-to-value adoption

_______________________________________

23WD69034, Spécialiste des comptes techniques, Infrastructure, Civil 3D

Présentation du poste

Le groupe Réussite technique de la clientèle d'Autodesk est à la recherche de conseiller(ère)s de confiance très motivé(e)s pour aider les entreprises clientes à optimiser leurs investissements dans les produits et obtenir des résultats commerciaux mesurables. Si vous possédez une approche centrée sur le client éprouvée pour établir des relations solides avec les entreprises clientes, vous pourriez être la personne idéale pour nous aider à stimuler les plans de réussite des clients. Nous recherchons une personne professionnelle possédant de l'expérience dans le domaine de l’infrastructure civile et qui a l'habitude de soutenir une vast

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