Bilingual Customer Service Representative

4 months ago

Dartmouth, Canada Randstad Canada Full time
We are seeking a motivated and customer-focused Bilingual Customer Service Representative to join our reputable client team located in Halifax.
If you are interested, experienced in this role and speak French as well, do not hesitate and apply.

Location: Halifax, NS
Schedule: Full-time
Salary: Competitive

Advantages
- Full-time hours
- Benefits
- Career Growth Opportunity
- Dynamic work environment

Responsibilities
In this role you:
- Provide exceptional customer service in both English and French via phone, email etc..
- Address and resolve customers' inquiries, concerns, and complaints professionally and in a timely manner.
-Maintain accurate customer records and update information in the database.
-Collaborate with team members to ensure an exceptional customer experience.
- Perform other customer service-related tasks.
- Identify opportunities to improve customer satisfaction and enhance service quality.

Qualifications
You must have:
- Fluency in English and French (both written and spoken).
- Previous experience in customer service roles.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office and customer service software.
- Ability to multitask and manage time effectively in a fast-paced environment.

Summary
If you or someone you know may be interested in this role, please consider the following steps to apply:

- Apply directly on this site
- Email your resume to us at atlantic.staffing@randstad.ca with the subject line " Bilingual Customer service"

Looking forward to meeting with you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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