Account Manager
3 months ago
**About Us**:
Tophat HR is a boutique consulting firm
- We are an expert in tailored and comprehensive human resources consulting & management services.
**About our client and the role**:
Our client is a Digital marketing agency that works collaboratively to design effective solutions for clients across a spectrum of services, such as SEO, SEM, and SMM, reputation management and brand creation.
**Primary Function**
Manage an account portfolio of approximately 25-40 **(or 15-20 big valued clients)** small to medium sized clients, including some National Accounts and One-Time Clients. Utilize your Digital Marketing knowledge to understand client needs and present cost effective solutions which will increase customer spend, loyalty and retention.
**Responsibilities**:
- Onboarding new clients
- Holding regular calls with clients to finalize monthly deliverables and review work completed.
- Coordinate activities within the team and to communicate regularly with the clients regarding all projects
- Working closely with the operations team and will effectively communicate all information with the client
- Monitoring, reporting and presenting client performance data to ensure business goals are achieved.
- Managing projects to ensure deliverables are completed on-time and to the right standards.
- Managing the implementation of new marketing technology for clients
- Identifying and pitching new services to existing clients
- Client renewals and upselling
**Education and Experience**
The account manager will bring the following qualifications to the workplace:
- 1-3 years experience as an Account Manager in the digital marketing/advertising industry
- Experience in marketing data analytics and interpretation is required.
- Has been exposed to the practices of modern B2B and digital marketing
- **Knowledge of SEO, PPC & Social Media is required**:
- **Working knowledge of website development and CMS preferred**:
- We believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process._
**Job Types**: Full-time, Permanent
Pay: $60,000.00-$65,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Do you have experience working in a Digital Marketing Agency?
- How many years of experience you have working with a Digital Marketing Agency?
Work Location: Hybrid remote in York, ON L3R 0G9
Application deadline: 2024-10-18
Expected start date: 2024-11-01
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