Night Auditor/front Desk Agent
3 weeks ago
The Tower Hotel is currently hiring for a hybrid Night Auditor/Front Desk Agent role.
This position is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. They are also required perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.
**Responsibilities**:
- Perform all audit procedures as set forth by the Hotel and company, on a daily basis.
- Verify the status of all wake-up call requests and ensure they are properly handled.
- Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
- Prepare the front office for the 'A' shift and reset day's business.
- Act as a Guest Service representative and manager on duty during the night time hours.
- Act as a phone operator during the audit shift.
- Attend and actively participate in all front office meetings.
- Participate in all training and cross training programs.
- Take the initiative to greet guests in a friendly and warm manner.
- Other duties as assigned.
**Job Skills**:
- Understand and use math concepts in order to design a financial or economic system.
- Work math problems quickly and accurately.
- Understand and use computers and related equipment.
- Speak and write clearly to report financial information.
**Job Qualifications**:
- At least 6 months front desk/night audit experience preferred
- Accounting experience, an asset
- Excellent problem solving and customer service skills.
- Commitment to succeed in a team-orientated environment.
- Ability to walk, stand for long periods of time.
- Must be able to work different shifts, including holidays, nights, and weekends.
- Ability to maintain a professional and courteous demeanor during stressful and/or busy times.
**Physical Demands**:
- Standing/Walking for long periods of time
**Salary**: $17.00 per hour
**Benefits**:
- Dental care
- Extended health care
Schedule:
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability
Ability to commute/relocate:
- Niagara Falls, ON L2G 3W6: reliably commute or plan to relocate before starting work (required)
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