Quality Assurance Manager

3 weeks ago

Coquitlam, Canada AMPCO Manufacturers Inc. Full time

**About Ampco**:
AMPCO Manufacturers Inc. is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at our 63,000 square-foot facility in Coquitlam, British Columbia. A privately-owned and operated company, we make quality components such as durable labels, decals, nameplates, overlays, wide format digital graphics and membrane switches for companies worldwide.

AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning ourselves as an extension of our client’s design, sourcing, engineering and logistics teams. We pride ourselves in providing superior customer service and evolving product lines as well as very high-quality products.

AMPCO’s strongest asset remains our talented, passionate workforce, with 100+ employees who are the power behind our company’s expertise and reliability. If you are looking for the opportunity to make a real impact, be part of an award-winning organization that continually strives to meet our partners’ expectations and enjoy internal advancement where you will grow personally and professionally, then we would love to hear from you

**Position Summary**:
The Quality Assurance Manager oversees the development and maintenance of the company's Quality Management System (QMS) to meet customer requirements and industry standards. They lead training programs, drive continuous improvement initiatives, and ensure compliance with regulatory standards. Collaborating cross-functionally, they provide technical support and contribute to health and safety initiatives. With strong leadership skills, they inspire accountability, foster teamwork, and drive organizational success in a dynamic manufacturing environment.

**Key Responsibilities**:
**Quality Management System**:

- Oversee the Company’s Quality Management system, ensuring alignment with customer requirements and production targets.
- Manage the development, maintenance, and certification of the Quality Management System (QMS) according to IATF 16949, ISO 14001, and applicable CQI standards.
- Serve as the IATF 16949 and ISO 14001 management systems representative.
- Conduct training programs on IATF 16949, ISO 14001, and quality standards for employees.

**Continuous Improvement**:

- Pioneer innovative methods and systems within the Quality department to elevate service quality for our customers.
- Lead 8D Corrective Action Reports (including 5Y and Fishbone) and verify their effectiveness.
- Foster a culture of continual improvement and zero defects.
- Implement and manage quality initiatives including PPAP, FMEA, Control Plan, MSA, SPC, and VDA 6.3.

**Auditing and Compliance**:

- Schedule and perform internal audits; coordinate external audits and corrective actions.
- Ensure compliance with RoHS, REACH, Conflict Minerals, Prop 65, IMDS, UL, CSA, and other regulatory requirements.

**Quality Control and Assurance**:

- Oversee quality inspection and test procedures, and standardize processes for efficiency.
- Manage quality issues, non-conformances, and warranty problems.
- Implement and maintain an effective SPC program to improve product quality.
- Handle supplier quality and maintain an effective product incoming inspection program (STS, SL, sampling inspection, etc.).
- Manage the calibration of equipment and tools, ensuring compliance with industry standards and Measurement Systems Analysis (MSA) requirements.

**Collaboration and Reporting**:

- Collaborate with stakeholders to enhance productivity in quality, cost, and performance.
- Collect and communicate quality KPIs, identify trends, and root causes.
- Provide status reports on key quality initiatives to managers.
- Support the Materials department with product compliance.

**Leadership and Support**:

- Lead monthly business reviews.
- Provide technical quality support to process owners.
- Work closely with the manufacturing team to optimize processes affecting product performance and quality.
- Maintain strong working relationships with departments, customers, and vendors.

**Health and Safety**:

- Collaborate as an integral member of the Health and Safety Committee, contributing to the leadership and enhancement of health and safety initiatives.

**What You Bring to Ampco**:

- Degree in mechanical engineering, manufacturing/industrial, or a related field.
- 8+ years of quality experience in manufacturing, preferably in the automotive industry.
- 5+ years of leadership/management experience.
- Proficient in IATF 16949, ISO 14001, and CQI standards implementation and maintenance.
- Expertise in AIAG core processes: APQP, PPAP, FMEA, Control Plan, MSA, and SPC.
- Knowledge of VDA standards and regulatory compliance (RoHS, REACH, etc.).
- Strong skills in root cause analysis, problem-solving, and managing non-conformances.
- Proficient in customer, registrar, supplier, and internal audits (IS

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