Service Administrator

4 weeks ago

Welland, Canada Rexroth Full time

**Company Description**

Why work with Bosch Rexroth?
- ** Challenging Projects**: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different and your time will be filled with interesting and exciting projects.
- ** Amazing Colleagues**: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
- ** Learning and Development**:We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development.
- ** Change the World**: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
- ** Social & Value-Driven**: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
- ** Flexibility & Freedom**:We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
- ** International Opportunities**: We are a truly global, fully networked company, with locations in more than 80 countries all over the world.
- Creating, maintaining, and continually improving positive long-term relationships with key customer contacts
- Resolving customer concerns and inquiries for service repair and warranty
- Creating and issuing Return Goods Authorization (RGA) numbers for return of products
- Calculating pricing of quotations according to defined standards and escalate according to established guidelines
- Determining material availability and escalate according to established guidelines
- Executing, tracking, and proactively managing repair / warranty-requested orders according to department standards
- Regular following up with customers regarding open quotations and RGA's
- Conduct contract review of RGA purchase orders, update sales order, and work order statuses.
- Prioritizing work with Group Leader and schedule all RGA types within production schedule.
- Updating the ERP System (SAP) for service order user status.
- Updating/producing production schedule.
- Creating purchase requisitions as required.
- Providing reports (WIP, backlog, revenue, etc) for Service administration team.
- Assisting other Service administration team members during times of vacation or illness.
- Occasional travel to visit customer (relationship building) and off-site training.
- Performing other essential and peripheral duties as assigned.

**Qualifications**
- Minimum 2 years experience in customer service, inside sales, or sales environment
- College Diploma or bachelor’s degree in business admin. or sales is preferred.
- Experience with technical knowledge of hydraulic and electronic products is an asset but not required.
- SAP knowledge/experience an strong asset
- Strong customer service orientation with a proven ability to understand and satisfy customer needs.
- Experience with MS Office Suites
- Ability to multi-task, prioritize, and manage time effectively.
- Outstanding people and interpersonal skills
- Excellent verbal/written communication skills, and a strong effective listener
- Self-motivated individual who enjoys working with a cross-functional team to satisfy the customer.
- Adaptability and flexibility (including with respect to working additional hours as needed).

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