Service Coordinator
6 months ago
**Reporting Relationship**: This position reports directly to the Service Manager.
**Job Summary**:
The Service Coordinator plays an integral role in achieving the highest levels of customer satisfaction during the service process. The Service Coordinator is often the first person a service customer meets when bringing their vehicle to the service department. A focus of this role is to grow into other roles within the store.
Other duties include valet pick up and deliveries and maintaining the drive thru.
**Qualifications**:
- Focus on customer needs, an understanding of customer service principles, and a passion for delivering exceptional customer service
- Automotive industry experience is considered an asset
- Demonstrated ability to nurture collaborative working relationships with team members within the dealership
- Valid driver’s license, clean driving record, and own transportation to and from work are required
**What Birchwood Can Offer You**:
- Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success
- Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options
- RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
- Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus
- Career development opportunities & internal promotions
- Learning & development opportunities
- Wellness program
- Corporate discounts & group savings plan
- Volunteer program - Dollars for Doing
- Company events - Birchwood Bucks, Circle of Excellence, holiday parties
Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to three state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.
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