Patient Care Coordinator

7 months ago


Vancouver, Canada Acumen Clinic Full time

**ABOUT ACUMEN HEALTH**

Acumen Health, a leading Private Orthopedic Surgery Clinic and Reconditioning Centre in B.C, is seeking a dedicated individual to fill the role of Patient Care Coordinator. Reporting directly to the Clinic Manager and Operations Manager, this pivotal position requires a dynamic professional capable of seamlessly blending the responsibilities of a Patient Care Coordinator with those of a Medical Office Assistant, ensuring that all tasks at Acumen Health are executed with precision, efficiency, and utmost consideration for our clients.

This role is primarily remote, with in-person required as needed out of our Vancouver clinic locations.

**RESPONSIBILITIES**
- Perform data entry administrative tasks with accuracy and efficiency.
- Schedule patient appointments with our esteemed providers.
- Manage incoming calls to the clinic, providing comprehensive assistance and ensuring each patient receives the appropriate information and scheduling support.
- Uphold office policies and procedures to maintain organizational effectiveness.
- Extend a warm welcome to patients upon their arrival, overseeing the completion of paperwork and facilitating payment processing.
- Maintain meticulous patient records and ensure provider calendars are consistently updated and accurate.
- Coordinate patients' journeys from initial referral to surgical booking and post-operative care, ensuring seamless transitions at every stage.
- Collaborate with surgical centers and healthcare professionals across Canada.
- Conduct vitals assessments for joint replacement patients and schedule pre-operative assessments with family physicians.
- Provide patients with detailed information on surgical options and assist in booking surgeries.
- Arrange pre and post-operative appointments with our reconditioning team.
- Organize medical files for patient referrals, including laboratory and imaging reports.

**QUALIFICATIONS**
- Possess a professional and courteous demeanour, with excellent communication skills.
- Demonstrated organizational prowess to manage a high volume of detailed information effectively.
- Experience with CRM's such as Saleforce, Hubspot, Jira, or similar, is preferred.
- Ability to work both independently and collaboratively in a fast-paced environment with tight deadlines.
- Flexibility in scheduling is essential to accommodate the clinic's dynamic needs.
- A passion for learning and the ability to adapt to evolving tasks and procedures.
- Minimum 2 years of experience within a medical team setting preferred.
- Strong time and change management skills, coupled with a keen attention to detail.
- Exceptional phone etiquette and customer service skills.
- Genuine interest in educating patients about orthopedic options available in British Columbia.

At Acumen Health, we are committed to delivering exceptional care to our patients. Our team is made up of high-performers who hold each other accountable to our mission of taking care of our patients and taking care of each other.

If you possess the skills, dedication, and passion to thrive in a dynamic healthcare environment, we invite you to join our team and make a meaningful impact on the lives of those we serve.
- **To Apply**:_

**Job Types**: Full-time, Permanent

**Salary**: $24.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Work Location: Hybrid remote in Vancouver, BC V6Z 2H2



  • Vancouver, Canada Footbridge Centre for Integrated Orthopaedic Care Full time

    Company Description Great opportunity! **Job Description**: The Patient Care Coordinator works under the direct supervision of the Managing Director and indirectly reports to the physician(s) they support. As a member of the Footbridge team, the Patient Care Coordinator will work in cooperation with other clinic staff to ensure safe and effective patient...


  • Vancouver, Canada Vancouver Laser & Skin Care Centre Full time

    **About Us**: Welcome to Vancouver Laser & Skin Care Centre, the largest and busiest aesthetic clinic in Canada, proudly serving the community since 1996. We are a physician-directed cosmetic clinic specializing in non-surgical cosmetic enhancements. Our commitment to excellence and innovation has made us a leader in the field of aesthetic...


  • Vancouver, Canada Family Dental Care Kitsilano Full time

    Patient Coordinator Description: - Location - Vancouver, BC. - Full Time About Us: At Family Dental Care Kitsilano our goal is to provide exceptional patient care in a great team environment. We strive to be leaders in dentistry; providing our team members and patients with efficient technology and advanced techniques. The Opportunity: What You Will...

  • Patient Coordinator

    6 months ago


    Vancouver, Canada Family Dental Care Kitsilano Full time

    Patient Coordinator Description: - Location - Vancouver, BC. - Full Time About Us: At Family Dental Care Kitsilano our goal is to provide exceptional patient care in a great team environment. We strive to be leaders in dentistry; providing our team members and patients with efficient technology and advanced techniques. The Opportunity: What You Will...


  • Vancouver, Canada Vancouver Laser & Skin Care Centre Full time

    **About Us**: Welcome to Vancouver Laser & Skin Care Centre, the largest and busiest aesthetic clinic in Canada, proudly serving the community since 1996. We are a physician-directed cosmetic clinic specializing in non-surgical cosmetic enhancements. Our commitment to excellence and innovation has made us a leader in the field of aesthetic...


  • Vancouver, Canada Olive Fertility Centre Full time

    **Patient Care Coordinator** **Department**: Administration **Reports To**: Director, Clinic Operations **Location**: Vancouver **Work Schedule**: 8:00am - 4:00pm Monday to Friday **Overview**: - Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre:_ Reporting to the Director, Clinic Operations, the Patient Care Coordinator...


  • Vancouver, Canada Westcoast Women's Clinic Full time

    Position: Front Desk/Administrative Assistant Location: Westcoast Women’s Clinic About Us: We are a leading private clinic dedicated to empowering women through comprehensive hormone health and therapy solutions. Our team of experts is committed to providing personalized care in a supportive and compassionate environment. Role Overview: We are seeking a...


  • Vancouver, Canada Coastal Sleep Full time

    Coastal Sleep Homecare Services Inc. is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across British Columbia. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who...


  • West Vancouver, British Columbia, Canada beBee Professionals Full time $55,000 - $75,000

    We are seeking a compassionate and skilled Registered Practical Nurse (RPN) to join our healthcare team in West Vancouver, Canada. In this role, you will provide quality nursing care to patients, working collaboratively with healthcare professionals to ensure coordinated care.Key Responsibilities:Assess patients' needs and develop individualized care...


  • Vancouver, Canada Coastal Sleep Full time

    Coastal Sleep Homecare Services Inc. is part of Canada’s largest independently owned obstructive sleep apnea treatment group, that delivers a patient-centric health care experience through our clinic operations across British Columbia. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who...


  • Vancouver, Canada Vancouver Foot & Ankle Clinic Full time

    Medical Office Assistant / Patient Care Coordinator required for Specialty Surgical / Medical Clinics in the lower mainland. A minimum of 1 year of experience is preferred but not required. The office has 2 surgeons. It is a modern and challenging environment surrounded by a group that loves to have fun. Duties including but not limited to; answering...


  • Vancouver, Canada Vancouver Foot & Ankle Clinic Full time

    Medical Office Assistant / Patient Care Coordinator required for Specialty Surgical / Medical Clinics in the lower mainland. A minimum of 1 year of experience is preferred but not required. The office has 2 surgeons. It is a modern and challenging environment surrounded by a group that loves to have fun. Duties including but not limited to; answering...


  • Vancouver, Canada Clinical Sleep Solutions Full time

    Clinical Sleep Solutions is part of Canada’s largest independently owned obstructive sleep apnea treatment group that delivers a patient-centric health care experience through our clinic operations across British Columbia. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the...


  • Vancouver, Canada Clinical Sleep Solutions Full time

    Clinical Sleep Solutions is part of Canada’s largest independently owned obstructive sleep apnea treatment group that delivers a patient-centric health care experience through our clinic operations across British Columbia. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the...


  • Vancouver, Canada Footbridge Centre for Integrated Orthopaedic Care Full time

    Great opportunity! **Responsibilities**: 1. Deliver exemplary patient-centered care to all Footbridge patients. 2. Phone Counselor: interface with new and current Footbridge patients on the phone. 3. Educator: provide information, answer questions relating to appointments, surgery and other administrative requirements. Facilitate patient flow by directing...


  • Vancouver, Canada Footbridge Centre for Integrated Orthopaedic Care Full time

    **Job description** Thank you for your interest in joining our team. Great opportunity! **Responsibilities**: 1. Deliver exemplary patient-centered care to all Footbridge patients. 2. Phone Counselor: interface with new and current Footbridge patients on the phone. 3. Educator: provide information, answer questions relating to appointments, surgery and...


  • Vancouver, Canada Footbridge Centre for Integrated Orthopaedic Care Full time

    Company Description Great opportunity! Footbridge is a fast-paced multi-disciplinary orthopaedic clinic - home to several specialist physicians, physiotherapists, imaging and orthotics/bracing specialists. Our mission is to provide a compassionate and efficient patient-experience starting from the initial consultation through to follow-up and related...


  • North Vancouver, Canada Clinical Sleep Solutions Full time

    Clinical Sleep Solutions dba Archer Respiratory is part of Canada’s largest independently owned obstructive sleep apnea treatment group that delivers a patient-centric health care experience through our clinic operations across British Columbia. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of...

  • Nurse Care Coordinator

    2 months ago


    Vancouver, British Columbia, Canada Providence Health Care Full time

    Job Summary We are seeking a skilled Staff Nurse to join our team at Providence Health Care. As a Staff Nurse, you will be responsible for providing high-quality patient care, collaborating with interdisciplinary teams, and making a positive impact on the lives of our patients and residents. Key Responsibilities Assess patient/resident status and develop...


  • Vancouver, Canada PHSA Full time

    **Patient Care Coordinator, Families in Recovery (FIR), Perinatal** BC Women’s Hospital & Health Centre Vancouver, BC The Patient Care Coordinator plans and coordinates the clinical management of the FIR Combined Care Unit. This position Manages care/service within the Program’s philosophy and goals, the British Columbia College of Nurses and Midwives...