Patient Care Manager

7 months ago

Vancouver, Canada Providence Healthcare Full time

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
Providence is looking for a manager for our newest service delivery, launching over the next few months; Hospital at Home is designed to increase acute care capacity improving patient flow, improve patient outcomes and increase patient satisfaction, by it enabling eligible patients to receive acute-level care in their homes, rather than in the hospital. Hospital at Home has proven to help patients with: lower risk of hospital-acquired infections, less loss of functionality, fewer incidents of delirium and a better overall care experience.

Reporting to the Program Director or Senior Manager, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families. This position maintains responsibility in collaboration with a Physician Leader for the effective and efficient delivery of services within specified sub-units of a large clinical program. Provides leadership and supervision to interdisciplinary staff including the requirement to supervise Clinical Nurse Leader(s) (CNLs) and/or Unit Supervisor(s) and/or equivalent nursing leadership roles in unit(s) that provide direct care to patients/residents. This role promotes and facilitates the continuum of care delivery both internally and with external agencies in alignment with the Program goals and strategic direction by implementing and using quality improvement, utilization management, staff development and resource management strategies. This position works collaboratively within the Program Based Care Model and in concert with the Program Leaders, other Managers, Practice Leaders, Corporate and Support Leaders.

Qualifications / Skills and Education:
**QUALIFICATIONS**
Masters degree in a related Health Profession plus a minimum of five (5) years’ experience at the middle management level in a medium to large health care organization or an equivalent combination of education and experience.

**COMPETENCIES**
The Patient/Resident Care Manager possesses the following competencies that drive organizational success:
**Leadership**:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.

Communication:
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.

**Resources Management**:
Manages human, capital, financial and information resources so that organizational objectives are achieved.

**Conceptual Skills**:
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.

**Public/Community Focus**:
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.

**Results Management**:
Plans and establishes courses of action for self and others that are results oriented.

**Systems Thinking**:
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.

**Team Focus**:
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.

**Time Management**:
Manages own work activities and delegates tasks to achieve maximum efficiency.

**Mastery of Change**:
Accepting of new initiatives and champions the implementation process amongst team members.

**Quality Improvement**:
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved.

Duties and Responsibilities:
1. Provides leadership to the interdisciplinary team including CNL(s) and/or Unit Supervisor(s) and/or equivalent nursing leadership roles to ensure patient /resident/family focused care is delivered within a coordinated and integrated care delivery model.

2. Collaborates with the Physician Operations Leader to plan and manage the provision of effective and efficient care within assigned sub-units to support the achievement of operational and strategic objectives of the clinical program and consistent with the mission, vision and values of PHC.

4. Works with community and/or internal partners as appropriate to ensure the provision of timely care to meet the needs of patients/residents/families. Assists team to manage risks, incidents, family/client complaints and disc

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