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Application Support Analyst

4 months ago

Mississauga, Canada Apex Group Full time

Application Support Analyst

Location: Mississauga, ON, Canada
Date Posted: Mar 15, 2023

**Description**
- The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Apex has continually improved and evolved its product suite by surrounding these core administrative services with additional products spanning the full value chain of a fund; from information delivery and regulatory products to fund platforms and tax services. The globally distributed service model has rapidly expanded through a combination of organic growth and more recently bolstered by acquisition. Service is now delivered by over 10,000+ staff across 50+ offices. The Apex Group administers circa $2.3 trillion in assets, including the investments of some of the largest funds and institutional investors in the world**Application Support Analyst**

***The Role & Key Responsibilities***:

- Supporting the patch management process. This includes bringing through change management to test and production environments;
- Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses.

**Skills Required**:

- ITIL certification preferred;
- Experience working with a service desk tool;
- Excellent communication and stakeholder management skills and ability to build strong working relationships;
- Strong verbal and written communication skills and ability to present in a clear and concise manner;
- Experience working as part of a team;
- Experience with Microsoft technologies such as IIS, SQL and.NET;
- Experience with Azure desirable;
- Experience with Swift or payments desirable;
- Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies;
- Educated to Bachelor Degree Level or equivalent qualifications/ work experience

**What you will get in return**:

- A high level of visibility within a large organisation on an upwards trajectory
- The ability to define marketing processes to drive innovation and have a tangible impact on the business
- Be part of a dynamic and fast-paced team that makes a genuine impact on revenue and sales pipeline.
- Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly.
- Opportunity to work with a diverse, agile and global marketing team.
- The opportunity to innovate, bring discipline to brand activity and really make a difference.

**Additional information**: