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Application Support Analyst

3 months ago

Mississauga, Canada Axelon Services Corporation Full time
Global Financial Firm located in MISSISSAUGA, ON has an immediate contract opportunity for an experienced Application Support Analyst

"This role is currently on a Hybrid Schedule.
You will need to have reliable internet, computer and android or iphone for remote access into the client systems during remote work.
We will be expected in the office weekly 2-3 days depending on the team requirement.

****Video/ f2f interviews are required prior to all offers.

Job Description:
The Apps Support Sr Analyst is a seasoned professional role. We are searching for a highly motivated and enthusiastic person for the role of the Apps Support Sr Analyst for OTC suite of technology for multiple lines of businesses who applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Candidate will be required to have good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Have strong communication and diplomacy skills are required and regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Required to work closely with senior operations and technology partners, senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and providing strategic technical solutions Candidate will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity. Candidate will be working closely with their counterparts in India, Singapore, UK, and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Responsibilities:
" The Application Support Senior Analyst provides technical and business support for users of Client Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
" Ability to handle incidents and problems at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
"Focus on the process improvement to reduce the Manual Touch Activities within the process and Identify ways to maximize the potential of the applications used.
" Communicate effectively with operations and technology partners on a regional or global basis.
" Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
" Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
" Ensures essential procedures are followed and helps to define operating standards and processes.
" Act as a liaison between users/traders, interfacing internal technology groups and vendors.
" Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
" Flexibility to take additional shifts when business mandates (which will be compensated as per company policy).
" Has the ability to operate with a limited level of direct supervision.

Qualifications:
" 4+ years experience in an Application Support role.
" Experience is Financial technology & business is desirable but not mandatory.
" Skill Set: Oracle, Microsoft SQL , UNIX
" Experience installing, configuring or supporting business applications.
" Experience with some programming languages or willingness/ability to learn.
"Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
" Demonstrated analytical skills
" Issue tracking and reporting using tools
" Knowledge/ experience of problem Management Tools is desirable.
" Handson experience is resolving technical issues.
" Effectively share information with other support team members and with other technology teams
" Ability to plan and organize workload

Education:
" Bachelor s/University degree or equivalent experience