Application Support Analyst

4 weeks ago


Mississauga, Ontario, Canada Jace Holdings Ltd. Full time
Company: Jace Holdings Ltd.

Position: Application Support Analyst

Job Type: Full-Time

At Jace Holdings Ltd., we pride ourselves on our commitment to excellence and our positive impact on the community. Our diverse team of dedicated professionals is passionate about delivering outstanding service and innovative solutions.

As an Application Support Analyst, you will play a crucial role in:

  • Facilitating backlog prioritization and ensuring that teams are updated on the status of product backlogs, incidents, and project developments.
  • Identifying opportunities for process automation and enhancing business operations.
  • Recognizing and communicating potential risks associated with applications.

Qualifications:

  • Bachelor's degree in Business, Computer Science, or a related discipline.
  • Demonstrated experience in application development support and delivery.
  • Extensive background in technical support, including issue triaging.
  • Proven ability to collaborate effectively with outsourced service providers.

At Jace Holdings Ltd., we embrace a hybrid work model, requiring team members to be present at one of our office locations at least three days per week.

We offer a competitive benefits package, which includes health and dental coverage, access to a Virtual Health Care Platform, an Employee and Family Assistance Program, and a Retirement and Savings Plan.

We are dedicated to accommodating applicants with disabilities throughout the hiring process.



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