Application Support Analyst

7 days ago

Mississauga, Canada Finastra USA Corporation Full time

**Responsibilities**:
**What will you contribute?**

**Responsibilities & Deliverables**:
Your deliverables as a **Application Support Analyst** will include, but are not limited to, the following:

- Resolving Incidents and attending to daily operation requests (Ex. data validation and accuracy by analyzing files and running SQL queries)
- Creating and maintaining knowledge articles, scripted resolution “playbooks” and other support related documentation in knowledge base.
- Resolve scheduled Control-M job failures that run various processes including SSIS packages, simple file transfers, calls into web services, etc.
- Other duties and projects as assigned.

**Required/Preferred Experience**:

- Should be adept with ITIL Service Operations methodologies (Incident, Problem and Change Management) and have experience with Service management tools like ServiceNow and JIRA.
- Good experience in log analysis, troubleshooting production and non-prod issues.
- Effective communication and problem-solving skills
- Comfortable writing or executing SQL queries using SQL Management Studio and ideally SSIS packages.
- Ability to work independently or within a team environment and handle multiple issues simultaneously.
- Familiarity using Control-M and writing scripts using PowerShell
- Good programming and troubleshooting skills in.Net and C#
- 5 years of consecutive residency in Canada and successful reliability screening check.

**Nice to Have**
- Exposure to or willingness to learn Microsoft CRM Dynamics.
- IIS configuration and troubleshooting

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.

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