Customer Service Rep

1 month ago

Cambridge, Canada Atlantic Industries Ltd. Full time

**Responsibilities**:

- Provide pricing to customers based on direction of the Regional Manager, Company price lists, and based on the quoting process.
- Taking orders from customers over the phone, writing up the order, putting the order into the computer system, and getting the order to manufacturing for production.
- Organizing and Co coordinating shipments to customers
- Checking Product availability after receipt of order.
- Communicate with Production on manufacturing schedule.
- Ordering Materials with Purchasing for inventory.
- Communicating with Purchasing on expected deliveries of inbound inventory.
- Planning loads for the forklift operator and printing picking slips.
- Arranging with trucking companies for Freight costs, pick up times, entering and receiving freight purchase orders.
- Calling customers to notify them of their expected delivery.
- Working with the sales estimated freights and sales staff to plan shipments.
- Monitoring all outstanding orders and returns to ensure customer requirements are satisfied.
- Communicating with the Procurement Manager for estimated date for receipt of materials and notify personal within the branch that will be affected; (i.e. production, and sales).
- Working with Procurement Manager to minimize inventory carrying costs & maximize inventory turns.
- Reviewing project contracts/specifications and plans for on-time delivery.
- Coordinating project details between clients, sub contracts, and all internal departments as required to ensure accurate and timely project delivery.
- Issuing subcontracts, change orders, corrective actions and requisitions as required.
- Scheduling delivery of material to job sites.
- Responsible for submitting monthly progress reports.
- Issuing of invoices for approval by manager in accordance with project contracts and progress reports.
- Ensuring safety and quality standards are met at all times.
- Assisting the Regional Engineer and others as required.

**Qualifications**:

- Post secondary education in engineering technology or business
- CET an asset
- Ability to work in a fast pace environment
- Motivated, solutions oriented, creative thinker with strong communication skills
- High level understanding of company solutions and the ability to effectively communicate our unique solution offerings.
- Three to five years of related experience in customer service, sales and construction industry environment is an asset.
- Familiar with ERP systems, ideally Visual.
- Proficient with computer, including MS Office products, specifically Excel and ERP systems and Customer Relationship Management systems.
- Strong interpersonal skills and ability to negotiate terms in order to manage suppliers and internal customers without direct supervisory authority.
- Results oriented.
- Professional sense of urgency and “can do” attitude.
- Extremely organized with the ability to multi task in a fast paced environment.
- Excellent communication skills, both verbal and written.

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