Service Appointment Coordinator

6 months ago

Cambridge, Canada Cambridge Ford Full time

**Exciting Opportunity: Full-time Service Appointment Coordinator**

We are currently seeking a dedicated and organized Service Coordinator to join our team at Cambridge Ford Limited. The Service Coordinator will play a crucial role in ensuring seamless communication between our customers and our service department. If you have excellent communication skills, a knack for organization, and a passion for delivering outstanding customer service, we want to hear from you.

**About Us**:
Cambridge Ford Limited is a reputable and customer-focused dealership dedicated to providing top-notch automotive services to our valued clients. As an established member of the automotive industry, we take pride in our commitment to delivering exceptional service and building lasting relationships with our customers.

**Primary Responsibilities**:

- Answering incoming service phone calls promptly and professionally.
- Booking service appointments for customers, both over the phone and through online booking platforms.
- Managing and maintaining the service appointment schedule to ensure efficient utilization of resources.
- Initiating follow-up phone calls to gather feedback and ensure customer satisfaction post-service.
- Placing reminder phone calls to customers to confirm upcoming service appointments.
- Collaborating with the service team to ensure all necessary information is communicated accurately.
- Assisting customers with inquiries related to service offerings, pricing, and availability.

**Qualifications**:

- High school diploma or equivalent.
- Proven experience in a customer service role, preferably within the automotive industry.
- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in using computer systems and online booking platforms.
- Ability to multitask and work in a fast-paced environment.
- A customer-centric mindset with a commitment to delivering exceptional service.
- Positive attitude and team player mentality.

**Why Join Us**:

- Competitive salary and benefits package.
- Opportunity to work in a dynamic and growing dealership environment.
- Chance to develop valuable customer service and organizational skills.
- Collaborative team culture that values your contributions.
- Access to ongoing training and professional development opportunities.

**Job Type**:

- Permanent, Full-time

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care
- Regular Employee Appreciation Celebration Events

**Schedule**:

- Monday to Friday 7:30 - 5:30

**Work Location**:

- In person

**Application Process**:
Cambridge Ford Limited is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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