Call Centre Agent
2 months ago
Education:
- Expérience:
**Education**:
- Secondary (high) school graduation certificate
- or equivalent experience
**Work setting**:
- Business sector
**Tasks**:
- Answer written and oral inquiries
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
**Computer and technology knowledge**:
- Database software
- Internet
**Type of experience**:
- Call centre
**Security and safety**:
- Driving record check (abstract)
**Work conditions and physical capabilities**:
- Attention to detail
- Work under pressure
- Repetitive tasks
**Personal suitability**:
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
**Experience**:
- 2 years to less than 3 years
**Health benefits**:
- Dental plan
- Health care plan
**Financial benefits**:
- Bonus
- Group insurance benefits
**Other benefits**:
- Free parking available
- Parking available
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
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