Call Centre Lead

7 months ago


Winnipeg, Canada Cabela's Full time

**Location**: Onsite at the corporate office - 25 De Baets St., Winnipeg

**Summary**:
Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer satisfaction.

**Responsibilities**
- Provide coaching, mentoring, and performance feedback to team members as opportunities arise to improve the handling of customer calls, escalations, or other situations as they develop
- Answer internal customer inquiries and resolve complex internal and external customer conflicts regarding account status, order entry, back-orders, return procedures, billing, purchase orders, and other areas in accordance with company and departmental procedures
- Investigate and process incomplete orders
- Consistently demonstrate enthusiasm, patience, and understanding
- Maintain accurate records to help with planning, reviews, or other areas of Cabela’s as required
- Assist with other departmental-level responsibilities as assigned

**Qualifications**
- Ability to speak French is an asset
- Strong customer focus
- Strong interpersonal and communication skills
- Must possess excellent organizational and analytical skills
- Ability to multi-task
- Strong coaching and development skills with experience in providing team training
- Ability to exercise sound, independent judgment
- Has successfully demonstrated the ability to motivate others

Accommodations are available upon request during the assessment and selection process.

**Benefits**:

- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Cabela's



  • Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...


  • Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...


  • Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...


  • Winnipeg, Canada Bass Pro Shops & Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...


  • Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Manager

    6 months ago


    Winnipeg, Canada Ellement Consulting Group Full time

    ABOUT ELLEMENT Ellement Consulting Group LP (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our...


  • Winnipeg, Canada Ellement Consulting Full time

    **Bilingual Call Centre Representative**: **ABOUT ELLEMENT** Ellement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments...


  • Winnipeg, Canada Perimeter Aviation Full time

    Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With more than 750 employees, we operate a fleet of 40+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson,...

  • Staff Scheduler

    4 months ago


    Winnipeg, Canada Health Sciences Centre Full time

    **Requisition ID**: 366218 **Position Number**: 20048064 **Posting End Date**: September 11, 2024 **City**: Winnipeg **Employer**: Shared Health **Site**:Health Sciences Centre **Department / Unit**: Adult ER **Job Stream**: Clinical Support **Union**: CUPE **Anticipated Start Date**: 09/26/2024 **FTE**:1.00 **Anticipated Shift**: Days **Work...


  • Winnipeg, Canada CLC Student Loan Services Full time

    Overview: Join our team as a Call Center Representative and be part of a dynamic and customer-focused environment. We are seeking individuals who are passionate about providing exceptional service over the phone. Duties: - Handle inbound and outbound calls in a professional and courteous manner - Assist customers with inquiries, orders, and issue resolution...

  • Call Centre Agent

    6 months ago


    Winnipeg, Canada Royal Dodge Corp Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Business sector **Tasks**: - Access and process information - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Explain the type and cost of services...

  • Call Centre Agent

    6 months ago


    Winnipeg, Canada Gauthier Chrysler Dodge Jeep Ram Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Work setting**: - Business sector **Tasks**: - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Explain the type and cost of services offered - Obtain and examine all relevant...

  • Call Centre Agent

    2 months ago


    Winnipeg, Canada Gauthier Chrysler Dodge Jeep Ram Full time

    Education: - Expérience: **Education**: - Secondary (high) school graduation certificate - or equivalent experience **Work setting**: - Business sector **Tasks**: - Answer written and oral inquiries - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Explain the type and cost of services offered - Obtain...


  • Winnipeg, Canada DHL Full time

    What makesDHL great? Our **People**! We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld. DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate **culture** is about personal commitment - toour...


  • Winnipeg, Canada Evermore Gather Grow Lead Inc. Full time

    Work Term: Temporary - Work Language: English - Hours: 2 to 8 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Recreational or cultural centre **Tasks**: - Demonstrate and instruct athletic, fitness or sports activities and techniques - Instruct groups and individuals...


  • Winnipeg, Canada Evermore Gather Grow Lead Inc. Full time

    Work Term: Temporary - Work Language: English - Hours: 2 to 8 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Recreational or cultural centre **Tasks**: - Demonstrate and instruct athletic, fitness or sports activities and techniques - Instruct groups and individuals...


  • Winnipeg, Canada Evermore Gather Grow Lead Inc. Full time

    Work Term: Temporary - Work Language: English - Hours: 2 to 8 hours per week - Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Recreational or cultural centre **Tasks**: - Demonstrate and instruct athletic, fitness or sports activities and techniques - Instruct groups and individuals...

  • Clerk C Team Lead

    4 weeks ago


    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Contact Centre Coordinator, the Team Lead (TL) resolves complex issues related to paratransit and on-request service delivery and responds to escalated customers referred by Customer Service Representatives (CSRs). This position monitors paratransit and on-request service in real-time by functioning as centralized...

  • Staff Scheduler

    7 days ago


    Winnipeg, Canada Health Sciences Centre Full time

    **Requisition ID**: 370847 **Position Number**: 20042635 **Posting End Date**: December 19, 2024 **City**: Winnipeg **Employer**: Shared Health **Site**:Health Sciences Centre **Department / Unit**: Central Staffing Office **Job Stream**: Non-Clinical **Union**: CUPE **Anticipated Start - End Date**: ASAP - Indefinite **Reason for Term**:Other...

  • Call Center

    6 months ago


    Winnipeg, Canada Duffy's Taxi Full time

    **Responsibilities**: Receiving inbound calls to book Taxicabs and assisting customers over the phone as needed. Helping customers in Lost & Found Data entry and customer accounts/data maintenance as needed. **Requirements**: Previous Call centre experience Professional phone etiquette Excellent English communication skills Previous customer service...