Call Centre Team Leader

3 days ago

Winnipeg, Canada Cabela's Full time

**Summary**:
Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer satisfaction.
**Responsibilities**
- Provide coaching, mentoring, and performance feedback to team members as opportunities arise to improve the handling of customer calls, escalations, or other situations as they develop
- Answer internal customer inquiries and resolve complex internal and external customer conflicts regarding account status, order entry, back-orders, return procedures, billing, purchase orders, and other areas in accordance with company and departmental procedures
- Investigate and process incomplete orders
- Consistently demonstrate enthusiasm, patience, and understanding
- Maintain accurate records to help with planning, reviews, or other areas of Cabela’s as required
- Assist with other departmental-level responsibilities as assigned

**Qualifications**
- Ability to speak French is an asset
- Strong customer focus
- Strong interpersonal and communication skills
- Must possess excellent organizational and analytical skills
- Ability to multi-task
- Strong coaching and development skills with experience in providing team training
- Ability to exercise sound, independent judgment
- Has successfully demonstrated the ability to motivate others

Accommodations are available upon request during the assessment and selection process.
**Benefits**
- Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
- Bass Pro Cares Fund

Cabela's

**Salary**: $16.50-$17.50 per hour

Application question(s):

- This is an onsite position located in the Transcona area of Winnipeg. Are you able to travel to 25 De Baets St. for work?
- Briefly describe your team lead or supervisory experience?

Work Location: In person

  • Call Centre Team Leader

    2 weeks ago

    Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Leader

    3 weeks ago

    Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Leader

    2 weeks ago

    Winnipeg, Manitoba, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Leader

    2 weeks ago

    Winnipeg, Manitoba, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Lead

    4 weeks ago

    Winnipeg, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Lead

    4 weeks ago

    Winnipeg, Canada Cabela's Full time

    Summary: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Lead

    4 weeks ago

    Winnipeg, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Lead

    3 weeks ago

    winnipeg, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Lead

    4 weeks ago

    Winnipeg, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Lead

    1 month ago

    winnipeg, Canada Cabela's Full time

    Summary: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and developm

  • Call Centre Team Lead

    4 weeks ago

    Winnipeg, MB, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Lead

    4 weeks ago

    Winnipeg, MB, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Lead

    4 weeks ago

    Winnipeg, Manitoba, Manitoba, Canada Cabela's Full time

    Summary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Team Lead

    4 weeks ago

    Winnipeg, MB, Canada Cabela's Full time

    Summary: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and development of team members for maximum performance and customer...

  • Call Centre Lead

    4 weeks ago

    Winnipeg, Canada Cabela's Full time

    **Location**: Onsite at the corporate office - 25 De Baets St., Winnipeg **Summary**: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing...

  • Call Centre Lead

    4 weeks ago

    Winnipeg, Canada Bass Pro Shops Full time

    Location: Onsite at the corporate office - 25 De Baets St., Winnipeg Summary: Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing...

  • Canadian Team Leader

    3 weeks ago

    Winnipeg, Canada IPSOS Full time

    **Who We Are**: What makes this role important at Ipsos? This position reports directly to the Field Management Team and works collaboratively with other Centre staff. The Team Leader is responsible for managing a team of Market Research Interviewers in the achievement of Centre objectives. Our business requires Team Leaders with experience in managing...

  • Call Centre Lead

    2 weeks ago

    Winnipeg, Manitoba, Canada Cabela's Full time

    Location: Onsite at the corporate office - 25 De Baets St., WinnipegSummary:Reporting to the Call Centre Supervisor, the Call Centre Lead is responsible for assisting in the day-to-day operations of the inbound Call Centre. This position is responsible for providing exceptional customer service to external and internal customers and providing coaching and...

  • Bilingual Call Centre Representative

    3 weeks ago

    Winnipeg, Canada Ellement Consulting Full time

    **Bilingual Call Centre Representative**: **ABOUT ELLEMENT** Ellement Consulting Group (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments...

  • Team Leader

    3 weeks ago

    Winnipeg, Canada St.Amant Full time

    **About Us** St.Amant supports over 2,200 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person centered approach and adapt to the needs of each person and each family....