Event Sales Manager

7 months ago


Waterloo, Canada Splitsville Entertainment Waterloo Full time

Splitsville Entertainment is Canada’s premier family entertainment center Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

The **Event Sales Manager** is responsible for overseeing the Event Sales department and ensuring all team members are taking care of our Guests. The **Event Sales Manager** promotes, sells and plans events for Splitsville Entertainment Guests. They will need to sell the event space, food and beverage, bowling, arcade and laser tag packages overall the **Event Sales Manager** is selling and planning a FUN & EXCITING EXPERIENCE for our guests

**RESPONSIBILITIES**:

- Act as a mentor and resource to team members and direct reports
- Develop sales plan for targeting new leads; prospect new events and establish new clients; actively track all leads and following up diligently to all inquiries
- Build and retain guest relationships, to secure repeat business and great word of mouth referrals
- Ensure all events are run smoothly; provide team members with all necessary information, solve issues as needed, check in with guests to ensure everything is going well
- Follow up after each event with client to obtain feedback, maintain rapport and suggest future bookings with Splitsville
- Work towards personal quarterly and yearly sales targets; ensure Event Sales team is on track to meeting their individual sales targets
- Sell meeting spaces, party rooms, food and beverage packages, entertainment packages
- Meet with Events Sales Coordinator, General Manager and the Splitsville Sales Team weekly to discuss weekly plan and targets
- Provide all the information necessary to Director of Sales for weekly reports and tracking
- Track all marketing and promotional materials where necessary
- Update and maintain content on our social media sites regularly within corporate standards and guidelines
- Attend and facilitate offsite promotional events within the community to raise brand awareness and obtain leads for future event bookings
- Provide an excellent experience for all clients and their guests - Create an atmosphere of positivity and fun
- Adhere to all company policies and procedures including all health and safety policies and procedures
- Other duties as assigned

**QUALIFICATIONS**:

- At least two years of sales customer service experience
- At least two years of experience managing people
- Event planning experience an asset
- Must possess excellent communication and customer service skills
- Must be available to work evening and weekend events as needed
- Fluent in English
- Strong leadership and mentoring skills
- Outgoing personality
- Organization, prioritizing and multi-tasking
- Creative problem-solving
- Keen eye for detail
- Social media skills

**If you think what you have what it takes and would enjoy working in a fun, friendly, fast paced environment - we would like to hear from you  **

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed

**Experience**:

- Event Sales: 2 years (preferred)
- management: 2 years (preferred)

Work Location: In person



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