Donor Relations Assistant

6 months ago

Calgary, Canada The Mustard Seed Society Full time

Do you want to be part of an organization that is committed to developing hope, and nurturing the lives of our community members? Do you have strong communication and customer service skills? The Mustard Seed is seeking a tech-savvy and task-oriented **Donor Relations Assistant** to join our team

**Employment Type**: Full Time
**Schedule**:Monday to Friday, 8:00AM to 4:00PM
**Reporting to**: Donation Processing Supervisor
**City**: Calgary
**Number of Positions to Fill**: 1
- RFR #: 813_

**DUTIES AND RESPONSIBILITIES**:

- Process and input donations into database system in an accurate and timely manner;
- Issue and mail donation tax receipts;
- Assist in database maintenance and maintain donor data file integrity;
- Mail clerk duties including sorting incoming and outgoing mail and forwarding misdirected mail
- Keeping inventory of mailing supplies
- Process and input donations into database system in an accurate and timely manner;
- Assist in database maintenance and maintain donor data file integrity;
- Support the Donor Telephone line
- Answer and return donor calls and inquiries;
- Provide professional and courteous information and process donor telephone requests.
- Assist with making thank you calls and other related tasks;
- Fulfill Annual Giving Stewardship requirements
- Required to abide by all Health & Safety protocols including completing a report for all incidents that occur, including near misses, in a timely manner.
- Other duties as may be assigned.

**MINIMUM QUALIFICATIONS AND SKILLS**
- Post-Secondary diploma required
- Experience in a busy work environment
- Minimum 2 years’ office and data entry experience is ideal
- Customer service skills considered an asset
- Excellent verbal communication skills required
- Strong computer skills with considerable experience in MS office
- A team player, comfortable working in a fast-paced environment is essential
- Strong organizational skills and proven attention to detail is essential
- Good arithmetic skills and proven experience in a clerical/administrative capacity
- Able to work well with a team
- Must be quick, efficient, and adept at multitasking.

***WORKING CONDITIONS**
- Minimal physical effort is required to successfully accomplish the essential job functions, such as keyboarding to word process documents, enter data into database etc.
- Mostly sitting at a desk with occasional need to move stationary supplies and climb step ladders
- Open concept office environment.
- The office is generally busy and loud over Christmas, the ability to work and maintain
- concentration in a busy dynamic environment is an asset.
- The mental effort over Christmas can be anywhere from moderate to extreme depending on the amount of mail received or the number of issues arising during the day to day.
- A concentrated mental effort is required at all times to maintain high standards of accuracy.
- As The Mustard Seed is a Christian ministry, we require our employees sign an agreement
- indicating that they will respect and not detract from our Statement of Faith.
- Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive.
- Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

***ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at The Mustard Seed
- As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

**COMPENSATION & BENEFITS**
- The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.
- All The Mustard Seed employees have access to the Employee and Family Assistance Program, which provides support for maintaining a healthy work-life balance, addressing mental health concerns, and focusing on personal development in various areas.

**NOTE**
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- Please visit our Careers page to see more job opportunities.

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