Process Coordinator
6 days ago
UNCAGE YOUR** **AMBITION **as a**
**Process Coordinator**
We are **FlightHub Group**, an ambitious team of people that created **FlightHub** and **Justfly**. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a little, we are coming back even stronger. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We are looking for a **Process coordinator** that has a minimum of a college degree with relevant experience. This person is innately curious and has a strong investigative nature towards knowing, understanding and improving processes from end to end. The overarching goal of our process team is to streamline processes and create a world class customer experience.
Working alongside a dedicated and detail oriented team, your day to day will consist of a multitude of responsibilities where you will have the opportunity to participate in the creation, testing and documentation of process improvement initiatives and workflows for all post booking services that support the customer journey.
Among other things, you will have the opportunity to participate in special projects, among which your greatest role will be discovery work - gathering information needed for analyzing new and existing workflow procedures and identifying opportunities for process improvements. You will participate in meetings, workshops, business cases, reports and complete various administrative tasks as assigned by our Process Manager, Lauren.
Many career paths can prepare you for this life-changing opportunity, but preferably, you're highly skilled in:
- Working in a fast-paced environment, both independently and within a team;
- Time management, organization and remaining focused on tasks at hand;
- Multitasking, working on multiple and complex project tasks;
- Documenting processes (considered an asset);
- Airline industry and GDS Knowledge (considered an asset);
- Working in a bilingual environment, with strong communication skills both written and verbal, in English and French.
- Please note this position is in Montreal, Quebec.
**Show us your drive and join our team**
LI-CV1
**LIBÉREZ VOTRE AMBITION - DEVENEZ**
**Coordinateur de processus**
Nous sommes le groupe FlightHub, nous formons une équipe ambitieuse derrière les agences de voyages en ligne FlightHub et Justfly. Nos marques sont devenues deux des agences de voyages en ligne les plus importantes en Amérique du Nord. Nous servons maintenant plus de trois millions de clients par année, et générons au-delà de trois milliards de dollars de ventes, et, même si la pandémie nous a un peu ralenti, l'industrie des voyages recommence à montrer des signes de vie, et le moment est propice pour vous joindre à nous parce que nous en profitons pour revenir encore plus forts. Nous rêvons en grand, nous poursuivons nos objectifs avec passion, et nous avons confiance en notre habilité à les atteindre.
Nous sommes à la recherche d'un **coordinateur de processus** qui possède au minimum un diplôme universitaire et une expérience pertinente. Cette personne est d'une curiosité innée et possède une forte capacité d'investigation pour connaître, comprendre et améliorer les processus de bout en bout. L'objectif principal de notre équipe de processus est de rationaliser les processus et de créer une expérience client de classe mondiale.
Travaillant aux côtés d'une équipe dévouée et soucieuse du détail, votre quotidien consistera en une multitude de responsabilités où vous aurez l'occasion de participer à la création, au test et à la documentation d'initiatives d'amélioration des processus et de flux de travail pour tous les services de post-réservation qui soutiennent le parcours du client.
Vous aurez notamment l'occasion de participer à des projets spéciaux, parmi lesquels votre rôle le plus important sera le travail de découverte - la collecte des informations nécessaires à l'analyse des procédures de flux de travail nouvelles et existantes et l'identification des possibilités d'amélioration des processus. Vous participerez à des réunions, des ateliers, des analyses de rentabilité, des rapports et vous accomplirez diverses tâches administratives qui vous seront confiées par notre gestionnaire de processus, Lauren.
De nombreux parcours professionnels peuvent vous préparer à cette opportunité unique, mais de préférence, vous êtes hautement qualifiés dans:
- Travailler dans un environnement où le rythme est soutenu, à la fois de manière indépendante et au sein d'une équipe ;
- Gestion du temps, organisation et concentration sur les tâches à accomplir ;
- Multit
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