Customer Service Coordinator
6 days ago
Based out of Montreal, Quebec and reporting to the President, the Sales Coordinator is responsible for providing support to the Orion sales team, customers, and the manufacturers we represent.
As a Sales Coordinator, you will help our company grow by improving our sales process and productivity.
Sales are the biggest driver of our company's success, so your position plays a crucial role in our company.
**Responsibilities include but are not limited to**:
- Develop and Maintain company CRM with respect to sales opportunities and including customer quotations, sample requests and design tracking.
- Update Suppliers corresponding CRMs for above sales activities.
- Follow-up on above sales opportunities with our distribution partners.
- Assign Suppliers’ sales leads, follow-ups, and forecasts.
- Handle the processing of all orders with accuracy and timeliness.
- Inform customers of unforeseen delays or problems.
- Expedite customer orders.
- Generate sales and activity reports for the Account Managers, Suppliers, and distribution partners.
- Coordinate supplier visits, conference calls and Account Manager Training sessions.
- Assist in the preparation and organization of promotional materials and/or events.
**Basic Qualifications**:
- Minimum 3-5 years’ experience as a Sales Coordinator.
- Bilingual French English.
- Proficient in MS Office Suite including Outlook, Excel, Word, PowerPoint, Teams and One Drive/SharePoint.
- Experience working and entering data into a CRM.
- Proven multi-tasking, organizational and time management capabilities.
- Strong Communication, Interpersonal and Customer Service Skills.
- Has strong problem-solving and analytical skills; ability to investigate problems without supervision.
- Takes initiative and thrives in a fast-paced work environment - a fast-learner and self-starter.
- Capable of working with mínimal supervision.
**Other Qualifications**:
- Previous sales experience in the electronics industry.
- Knowledge of Empowering Systems CRM.
- Knowledge of WordPress.
**Location**:
- Work from home (computer, printer, router, internet and cellular provided by Orion).
**Salary**: From $60,000.00 per year
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Casual dress
- Work from home
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Application question(s):
- Do you have sales experience in the electronics industry ?
**Education**:
- DCS / DEC (required)
**Experience**:
- Customer service: 5 years (required)
- sales: 3 years (required)
- Data entry: 5 years (required)
**Language**:
- French and English (required)
Licence/Certification:
- Driver License (preferred)
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