Parts Advisor

5 months ago

Fort Saskatchewan, Canada Heartland Ford Sales Full time

Position Overview:
An Automotive Parts Advisor, is responsible for providing excellent customer service and expertise in automotive parts and accessories. They work closely with customers, technicians, and suppliers to identify, locate, and order the correct parts required for vehicle repairs, maintenance, or customization. This role requires strong technical knowledge, exceptional communication skills, and the ability to manage inventory effectively.

Key Responsibilities:
Customer Service:
Greet customers and provide assistance in identifying their automotive parts needs.

Listen to customer inquiries, understand their requirements, and provide accurate information and advice.

Recommend appropriate parts and accessories based on customer specifications, vehicle make and model, and repair or customization goals.

Process parts orders promptly and accurately, ensuring availability, pricing, and delivery details are communicated clearly to customers.

Address customer concerns, complaints, and warranty issues in a professional and satisfactory manner.

Parts Identification and Sourcing:
Utilize electronic catalogues, parts manuals, and computerized systems to identify and locate specific parts and accessories.

Interpret technical diagrams, schematics, and part numbers to determine the correct components needed.

Collaborate with technicians and service advisors to understand repair or customization requirements and provide suitable parts solutions.

Source parts from suppliers, both internal and external, ensuring quality, availability, and competitive pricing.

Keep up-to-date with new parts and accessories, industry trends, and advancements in automotive technology.

Inventory Management:
Monitor and maintain accurate inventory levels, ensuring adequate stock of commonly requested parts.

Receive and inspect incoming parts shipments, verifying accuracy and quality.

Organize and store parts efficiently, maintaining a clean and organized parts department.

Conduct regular stock checks, perform inventory reconciliations, and report any discrepancies to management.

Collaborate with the purchasing department to ensure timely replenishment of stock and minimize backorders.

Administrative Tasks:
Create and maintain accurate records of customer transactions, parts orders, and warranties.

Generate invoices, process payments, and handle cash transactions in compliance with company policies.

Assist with parts-related paperwork, including returns, core exchanges, and warranty claims.

Utilize computer systems and software to manage and track inventory, orders, and customer information.

Contribute to overall departmental efficiency and effectiveness through continuous improvement initiatives.

Qualifications and Skills:

- High school diploma or equivalent; additional education or certifications in automotive parts or related fields are advantageous.
- Proven experience in automotive parts sales, customer service, or a related role.
- Strong knowledge of automotive parts, components, and systems, including familiarity with various vehicle makes and models.
- Excellent communication and interpersonal skills, with the ability to effectively assist and engage with customers.
- Proficient in using computer systems, electronic catalogues, and inventory management software.
- Attention to detail and accuracy in parts identification, order processing, and inventory management.
- Strong problem-solving and analytical skills to address customer inquiries and resolve issues promptly.
- Ability to work collaboratively with team members, technicians, and suppliers to achieve common goals.
- Physical stamina and ability to lift heavy parts and equipment as necessary.
- Knowledge of safety procedures and practices related to working in an automotive parts environment.
- **Ford and CDK experience is a great asset**_

**Salary**: From $40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

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