General Manager

5 months ago

Fort Saskatchewan, Canada Hampton Inn by Hilton Full time

**Full job description**

**General Manager, Hampton Inn by Hilton - Fort Saskatchewan, Alberta Canada.**

Hilton franchise hotel seeking a General Manager who is responsible for the operations, sales and financial performance of the Property.

**OVERVIEW**
The General Manager's role will drive the training, culture, overall environment, guest satisfaction targets, brand standard execution and financial profitability of the hotel. This position will also lead, support, and clearly communicate goals and expectations that embody the hotel service culture.

**Primary Responsibilities include but are not limited to**:

- Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and maintenance departments to maximize financial performance and guest satisfaction while upholding brand standards, reinforcing culture, and developing team members
- Ensure staff receive proper training for each position, including safety training and standard operating procedures
- Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention
- Conduct regular staff and employee meetings
- Ensure all departments are profitable and maintain a cohesive working relationship
- Facilitate open employee communication to discern grievances and respond to grievances in accordance with company policy
- Respond to guest requests and complaints timely, efficiently, appropriately, and in a professional manner
- Responsible for hotel Brand satisfaction scores and all scores derived from guest feedback
- Oversee the service quality, operational efficiency, guest satisfaction, standards compliance, and financial performance
- Analyze operations to evaluate the performance of the Property and its staff in order to meet objectives, and to determine areas of potential cost reduction, program improvement or policy change
- Work closely with Department Heads to optimize efficiency and operations of hotel
- Authorizes expenditures, and assists Management Company in budget planning
- Protect the assets of the hotel by enforcing and maintaining a preventative maintenance program
- Produce required weekly/monthly reports and inventories while meeting required deadlines for submittal
- Responsible for all hotel inventories and par levels, reconciliation of all purchases and approval/submittal of invoices
- Participate in the sales/revenue management efforts and processes at the hotel by interaction with Sales/Revenue Managers
- Coordinate capital improvement projects to maintain, upgrade quality standards, protect property image, and to protect the asset from neglect, damage, or deterioration
- Assist in creating and achieving realistic and attainable operational goals and profitability objectives

**Minimum Qualifications**:

- 5-7 years of experience in hospitality industry (required)
- Previous General Manager experience (required)
- Hilton experience (a plus)
- Strong written and verbal communication skills
- Possess proficient computer skills including proficient knowledge of MS Office products, and knowledge of brand operating systems
- Able to work in fast paced environment
- Able to prioritize, organize, and manage multiple tasks
- Lead by example for all team members
- Able to work independently with mínimal supervision and desire to participate as part of a team

**Benefits**:

- Employee discount
- Health insurance
- Parking

Experience level:

- 5 years

Weekly day range:

- Monday to Friday
- Weekends as needed

Ability to Relocate:

- Fort Saskatchewan, Alberta Canada: Relocate before starting work (required)

Work Location: In person

**Benefits**:

- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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