Client Care Specialist

7 days ago

Ottawa, Canada The Credit Counselling Society Full time

**What This Role Involves**:
The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of languages, fluency in other languages is an asset.

This role is an ambassador for the organization, building trust with clients and offering them an empathetic and calming presence during challenging circumstances. You will need to use active listening skills to ensure you are providing the appropriate resources and supports for a client, depending on their specific situation.

In this role, you will use your judgment to determine how to best help the client, easing their concerns and connecting them with a Credit Counsellor when appropriate, or other resources where applicable. Regardless of your background, you will receive training and support to help clients with their initial questions regarding their financial situation.

In addition to clients who call in, we receive a number of online inquiries as well. Part of this role will involve reaching out to clients who have asked us to contact them, to go through the intake process. Your role will also include fulfilling a number of administrative tasks to support their success during their relationship with CCS. Yours is an important role in the client's financial journey

**What We Have To Offer**:
The starting salary for this role in the outlined location is $41,210, but this may fluctuate based on geography and previous education and experience.

We are proud to qualify as a Great Place to Work Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and generous time off provisions It’s important to us that every member of our team feels safe, supported, and respected at work. To support this goal, we are an Employer Partner of the Canadian Centre for Diversity & Inclusion (CCDI), offering every member of our team a chance to learn more about the role we all play in creating that space together.

In addition, we are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day. Our team has the opportunity to work remotely on a hybrid basis, but even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too

In addition to a great workplace culture, our employee experience and compensation package includes:

- A comprehensive health and wellness benefits package, including $850/year for prescription coverage, $3,150/year for a Health Spending Account, $300/year for a Wellness Spending Account, and $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee's needs. (These benefits are prorated for the first year of employment.)
- Long term savings program with employer matching (up to 5% during your first five years of employment).
- Educational reimbursements (up to $2,500/year).
- Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year. (Paid leave is also prorated for the first year.)
- Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
- Employee and family assistance program through Inkblot Therapy, offering counselling support as well as a wide variety of support resources.
- The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.

**What We Are Looking For**:
The successful applicant for this position will bring the following experience and attributes:

- One to two years of customer service experience required; call centre experience preferred.
- Availability to work variable shifts, scheduled between 7:00 am - 8:00 pm (Eastern Time), with a Saturday shift once each month. On an exception basis, team members may be asked to work shifts starting between 5:30 - 7:00 am, to provide vacation coverage.
- Professional and empathetic manner, demonstrating active listening skills, and the ability to connect with clients and convey information accurately.
- Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
- Fluency in French (written and spoken.)
- Positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
- Strong organizational abilities, including the ability to switch between tasks quickly and occ

  • Client Care Specialist

    2 months ago

    Ottawa, Canada Aqua-Tots Swim Schools Kanata Full time

    **Company Description** We are Aqua-Tots Swim Schools, the first of its kind swim facility designed solely with children in mind! With 140 schools open worldwide, we are dedicated to our team of employees and offer a fun, team-oriented environment with great individuals who have a passion for working with children, their families and their community. An...

  • Client Care Specialist

    3 weeks ago

    Ottawa, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Client Care Specialist to join our team at beBee Professionals. In this role, you will provide essential care to clients in Ottawa, Canada, assisting them with daily living activities and promoting independence.Key Responsibilities:Assist clients with personal care and support, including assistance with hygiene, dressing, and...

  • Client Care Specialist

    3 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    Job SummaryThe City of Ottawa is seeking a highly skilled and compassionate Client Care Specialist to join our Community and Social Services team. As a Client Care Specialist, you will be the first point of contact for new and existing human service clients, providing integrated front-line service and support with social services offered by the City and...

  • Client Care Specialist

    3 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    Job SummaryThe City of Ottawa is seeking a highly skilled and compassionate Client Care Specialist to join our Community and Social Services team. As a Client Care Specialist, you will be the first point of contact for new and existing human service clients, providing integrated front-line service and support with social services offered by the City and...

  • Bilingual Client Care Specialist

    1 month ago

    Ottawa, Canada FCi Full time

    Bilingual Client Care Specialist At FCi (located in Ottawa), we believe in putting our clients first. We pride ourselves on delivering exceptional service and building lasting relationships. If you’re passionate about helping others and thrive in a fast-paced environment, we want to hear from you! **Position Overview**: We are looking for a dedicated...

  • Client Care Specialist

    4 weeks ago

    Ottawa, Canada Gateway Services Inc Full time

    **Job Overview** The Client Care Specialist, reporting to the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. **Duties & Responsibilities** - Build rapport and assist customers with product orders. - Interact...

  • Client Care Coordinator

    5 months ago

    Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...

  • Client Care Specialist

    5 months ago

    Ottawa, Canada NuVista Mental Health Full time

    Join the team at **NuVista Mental Health Ottawa** as a **Client Care Specialist**. Shifts could include 9am-5pm and 10am-6pm, some weekend shifts and flexibility to cover vacation is required. As the Client Care Specialist you will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be responsible for...

  • Client Care Specialist

    5 months ago

    Ottawa, Canada Aqua-Tots Swim Schools Kanata Full time

    **Company Description** We are Aqua-Tots Swim Schools, the first of its kind swim facility designed solely with children in mind! With 140 schools open worldwide, we are dedicated to our team of employees and offer a fun, team-oriented environment with great individuals who have a passion for working with children, their families and their...

  • Client Care Specialist

    4 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    ### Job Summary The City of Ottawa's Community & Social Services department is seeking a skilled Client Care Specialist to provide integrated front-line service and support to clients. As a key member of our team, you will be responsible for collaborating with departmental staff to support case management, verifying eligibility, and granting benefits. You...

  • Client Care Specialist

    4 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    ### Job Summary The City of Ottawa's Community & Social Services department is seeking a skilled Client Care Specialist to provide integrated front-line service and support to clients. As a key member of our team, you will be responsible for collaborating with departmental staff to support case management, verifying eligibility, and granting benefits. You...

  • Client Care Specialist

    5 months ago

    Ottawa, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America,...

  • Bilingual Client Care Specialist

    4 weeks ago

    Ottawa, Canada Gateway Services Inc Full time

    **Job Overview** The Bilingual Client Care Specialist, reporting to the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. **Duties & Responsibilities** - Build rapport and assist customers with product...

  • Client Service Specialist, Specialized Care

    5 months ago

    Ottawa, Canada Canadian Institute for Health Information Full time

    **Category** - Health care professional **City** - Ottawa, Toronto, Ontario, Canada - Client Service Specialist, Specialized Care, Standards and Engagement - Who we are - We are an organization comprised of industry thought leaders who are passionate about health data and want to make a difference in the health care field. We are an independent,...

  • Commercial Client Care Specialist

    1 week ago

    Ottawa, Ontario, Canada Acera Insurance Full time

    About the RoleAcera Insurance is seeking a highly skilled and motivated Commercial Client Care Specialist to join our team. As a key member of our Commercial Client Care team, you will be responsible for providing exceptional support to our Client Advisors and Client Executives.Key ResponsibilitiesProcess documents, invoices, and other administrative tasks...

  • Client Care Specialist

    4 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    Job SummaryThe City of Ottawa's Community & Social Services department is seeking a skilled Client Care Specialist to provide integrated front-line service and support to clients. As a key member of our team, you will work collaboratively with departmental staff to support case management, verify eligibility, and process requests for benefits and...

  • Client Care Specialist

    4 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    Job SummaryThe City of Ottawa's Community & Social Services department is seeking a skilled Client Care Specialist to provide integrated front-line service and support to clients. As a key member of our team, you will work collaboratively with departmental staff to support case management, verify eligibility, and process requests for benefits and...

  • Client Care Specialist

    4 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    Job SummaryThe City of Ottawa's Community & Social Services department is seeking a skilled Client Care Specialist to provide integrated front-line service and support to clients in need. As a key member of our team, you will work collaboratively with departmental staff to support case management, verify eligibility, and process requests for benefits and...

  • Client Care Specialist

    4 weeks ago

    Ottawa, Ontario, Canada City of Ottawa Full time

    Job SummaryThe City of Ottawa's Community & Social Services department is seeking a skilled Client Care Specialist to provide integrated front-line service and support to clients in need. As a key member of our team, you will work collaboratively with departmental staff to support case management, verify eligibility, and process requests for benefits and...

  • Veterinary Assistant and Client Care Specialist

    2 weeks ago

    Ottawa, Ontario, Canada VCA Full time

    Veterinary Assistant and Client Care SpecialistThis role is an exciting opportunity to join our team at VCA Canada as a Veterinary Assistant and Client Care Specialist. As a key member of our hospital team, you will play a vital role in ensuring our clients and their pets feel welcomed, expertly cared for, and appreciated.Key Responsibilities:Assist...