Bilingual Client Care Specialist

3 weeks ago


Ottawa, Canada Gateway Services Inc Full time

**Job Overview**

The Bilingual Client Care Specialist, reporting to the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations.

**Duties & Responsibilities**
- Build rapport and assist customers with product orders.
- Interact and provide information in response to inquiries about products and services.
- Determine client needs, offering possible solutions or follow-up as needed.
- Coordinate client service requests to ensure delivery is in accordance with client expectations.
- Acquire and maintain appropriate interpersonal skills and extensive product knowledge of the products and services.
- Ensure best practices, processes, and procedures on all administrative and operational activities within the department.
- Any other duties as assigned.
- Education, Training & Qualifications.
- Post-secondary degree or diploma in a related field.
- One year of experience working within a customer service environment involving client care.
- A high level of integrity, ethics, and compassion for the care of the deceased is required.

**Skills & Abilities**
- Teamwork oriented
- Strong problem-identification and solving skills.
- Ability to effectively communicate verbally and written.
- Ability to multitask with multiple systems while interacting with customers.
- Highly motivated, energetic, and able to thrive in a fast-paced environment.
- Ability to build and maintain relationships with corporate departments, key business partners, and customers.

**Working Conditions**
- Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion.
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally lifting/moving 100+ lbs.
- Regularly exposed to low/moderate/high noise environment.
- Regularly exposed to low/moderate/high heat environment.



  • Ottawa, Canada FCi Full time

    Bilingual Client Care Specialist At FCi (located in Ottawa), we believe in putting our clients first. We pride ourselves on delivering exceptional service and building lasting relationships. If you’re passionate about helping others and thrive in a fast-paced environment, we want to hear from you! **Position Overview**: We are looking for a dedicated...


  • Ottawa, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** Full Time Mon-Fri Days, On Site - 11 Tristan Ct, Nepean, ON **_ Advanced French language proficiency Required_** We’re Gateway Services, part of North America's largest provider of pet aftercare services. Our Guelph ON facility is an inclusive home to a warm, friendly crew, who take pride in the meaningful work...


  • Ottawa, Canada Gateway Services Inc Full time

    **Client Care Specialist - Bilingual** **ABOUT GATEWAY SERVICES INC.**: Gateway Services is Canada's first accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America,...


  • Ottawa, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of...


  • Ottawa, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of...


  • Ottawa, Canada WS Audiology Americas Full time

    HearCANADA is made up of a world-class team of hearing care pioneers who provide Wonderful Sound for All. Our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions._ We’re adding a **full-time, permanent Bilingual Client Care Administrator**...

  • Client Care Specialist

    22 hours ago


    Ottawa, Canada The Credit Counselling Society Full time

    **What This Role Involves**: The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we support our clients in a variety of...


  • Ottawa, Canada Shoppers Drug Mart Specialty Health Network Inc. Full time

    *Spécialiste bilingue des soins aux patients (Poste à distance)*Le Réseau de santé spécialisé (ou SHN, comme nous l’appelons) est une division en plein essor de Pharmaprix qui fait preuve d’un solide esprit d’entreprise. Nous sommes fiers de posséder une culture de travail sensationnelle et d’évoluer dans un environnement très agréable!...


  • Ottawa, Canada Shoppers Drug Mart Specialty Health Network Inc. Full time

    *Spécialiste bilingue des soins aux patients (Poste à distance)*Le Réseau de santé spécialisé (ou SHN, comme nous l’appelons) est une division en plein essor de Pharmaprix qui fait preuve d’un solide esprit d’entreprise. Nous sommes fiers de posséder une culture de travail sensationnelle et d’évoluer dans un environnement très agréable!...


  • Ottawa, Canada Bilingual Source Full time

    Bilingual Business Development Representative – Thornhill Are you a dynamic sales professional who thrives in a bilingual environment? Do you have a passion for business development and growing client relationships? If so, this hunter role is perfect for you! About the Role: As a Bilingual Business Development Representative, you will be at the forefront...


  • Ottawa, Canada BMS Canada Risk Services Ltd. Full time

    **Position Title**: Client Service Specialist **Location**: Ottawa, ON **Summary of Position**: BMS is a specialist Insurance Brokerage and we are hiring a full-time Client Service Specialist to join our award-winning team. As a Client Service Specialist, you will be exposed to all aspects of our Canadian business and will work alongside the team to...


  • Ottawa, Canada BMS Canada Risk Services Ltd. Full time

    **Position Title**: Client Service Specialist **Location**: Ottawa, ON **(This is an office based role)** **Summary of Position**: BMS is a specialist Insurance Brokerage and we are hiring a full-time Client Service Specialist to join our award-winning team. As a Client Service Specialist, you will be exposed to all aspects of our Canadian business and...


  • Ottawa, Canada Amplifon Group Full time

    **Position Summary**:The greatest technology in the world will never replace a human connection. **Amplifon Canada**, a world leader in hearing care, is looking for a **Bilingual Client Care Representative** who knows how to deliver a personalized, best-in-class customer experience to people who need hearing care. We are looking for an individual who is...


  • Ottawa, Canada Equitable Life of Canada Full time

    Bilingual Client Care Representative Ottawa, ON, Canada Req #2665 Friday, January 31, 2025 At Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and...


  • Ottawa, ON, Canada Shoppers Drug Mart Specialty Health Network Inc. Full time

    *Spécialiste bilingue des soins aux patients (Poste à distance)* Le Réseau de santé spécialisé (ou SHN, comme nous l’appelons) est une division en plein essor de Pharmaprix qui fait preuve d’un solide esprit d’entreprise. Nous sommes fiers de posséder une culture de travail sensationnelle et d’évoluer dans un environnement très agréable!...


  • Ottawa, Ontario, Canada Equitable Life of Canada Full time

    Bilingual Client Care Representative is a hybrid role that offers the perfect blend of in-person and remote work. Based in Ottawa, ON, this position requires fluency in both French and English to provide excellent client service to internal and external clients.Key Responsibilities:Provide thorough knowledge of life and critical illness insurance products to...


  • Ottawa, Canada Aqua-Tots Swim Schools Kanata Full time

    **Company Description** We are Aqua-Tots Swim Schools, the first of its kind swim facility designed solely with children in mind! With 160 schools open worldwide, we are dedicated to our team of employees and offer a fun, team-oriented environment with great individuals who have a passion for working with children, their families and their community. An...


  • Ottawa, Canada Gateway Services Inc Full time

    **Job Overview** The Client Care Specialist, reporting to the Care Center Manager, is responsible for the delivery of professional, quality customer service through the effective use of organizational skills, product knowledge, administration, and operations. **Duties & Responsibilities** - Build rapport and assist customers with product orders. - Interact...


  • Ottawa, Canada NuVista Mental Health Full time

    Join the team at **NuVista Mental Health Ottawa** as a **Client Care Specialist**. Shifts could include 9am-5pm and 10am-6pm, some weekend shifts and flexibility to cover vacation is required. As the Client Care Specialist you will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be responsible for...


  • Ottawa, Ontario, Canada The Credit Counselling Society Full time

    Job Description Job Description Salary: $41,210What This Role Involves:The Client Care Specialist is the Credit Counselling Society's (CCS) first point of contact for the clients who call in looking for help with their finances. Bilingual fluency in both of Canada's official languages (English and French) is a requirement for this position, and given that we...