Client Care Team Lead

3 months ago


Ottawa, Canada Treatwell Pet Care Full time

Treatwell Pet Care and the Mobile Veterinary Services of Ottawa are looking to add a key team member to our very unique veterinary practice. **We provide high-quality in-home veterinary care while leveraging digital communication technology to get pets and pet-parents the care they need**:
We are looking to hire someone with excellent people skills and emotional intelligence to be the first point of contact for our clients.
- You’ll be in charge of keeping the office clean and organized (with assistance from our regular cleaning service). Staying organized is critical to keep our road teams running efficiently
- Our office is the hub for our shipping and receiving of pet foods and medications. You’ll play a key role in ordering the materials, and preparing them to send out via courier.
- We are currently developing custom software that combines our e-commerce site with our medical records. Some duties would relate to data entry, and help in deciding how best to customize this software to make your job easier.
- Other miscellaneous duties would include some cleaning and helping with processing orders/products.

We highly value individuals who take initiative to help us improve in ways we might not have otherwise thought of and we’ll support you in customizing your role beyond the duties listed above

**Qualifications**:

- Previous experience as a veterinary Customer Service Representative or receptionist
- Positive attitude and professional demeanour
- Excellent written and verbal communication skills
- Ability to prioritize and multitask

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Commuter benefits
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Paid time off
- Profit sharing
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ottawa, ON K1R 7W1: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)
- French (preferred)

Licence/Certification:

- Fear Free Certification (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person



  • Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...


  • Ottawa, Canada Assurance Home Care Full time

    **Job description** Do you have coordination or scheduling experience? Do you get excited about the idea of delivering spectacular customer service? If yes, we want to meet you! We are an independent fast-growing; dynamic home care company and we are looking for an individual who is eager to embrace a new challenge and help in shaping the future and...


  • Ottawa, Ontario, Canada Villa Marconi Long Term Care Full time

    Job SummaryVilla Marconi Long Term Care is seeking a highly skilled and experienced Assistant Director of Care (ADOC) to lead our nursing team. As a key member of our leadership team, you will be responsible for providing direction and guidance to our nursing staff, ensuring the delivery of high-quality care to our residents.Key ResponsibilitiesLeadership...


  • Ottawa, Ontario, Canada Villa Marconi Long Term Care Full time

    Job SummaryVilla Marconi Long Term Care is seeking a highly skilled and experienced Assistant Director of Care (ADOC) to lead our nursing team. As a key member of our leadership team, you will be responsible for providing direction and guidance to our nursing staff, ensuring the delivery of high-quality care to our residents.Key ResponsibilitiesLeadership...

  • Client Care Manager

    3 months ago


    Ottawa, Canada Larga Baffin Full time

    **Larga Baffin has an exciting opportunity to join our team as a: Full-Time Client Care Manager!** **_ Larga Baffin is classified as an Essential Service and is taking all mandatory and recommended preventive measures as per Public Health authorities to ensure the health and safety of all staff and residents._** **_ A special thank you to all front-line...


  • Ottawa, Canada Larga Baffin Full time

    **Position Overview** **_ The Assistant Manager, under the direction of the Client Care Manager, will primarily be responsible for supporting the Client Care Manager with daily administrative and employee staffing tasks. The Assistant Manager works closely with Client Care Manager to develop operating budgets, recruit new staff members, provide excellent...


  • Ottawa, Canada Larga Baffin Full time

    **Position Overview** **_ The Assistant Manager, under the direction of the Client Care Manager, will primarily be responsible for supporting the Client Care Manager with daily administrative and employee staffing tasks. The Assistant Manager works closely with Client Care Manager to develop operating budgets, recruit new staff members, provide excellent...


  • Ottawa, Canada Larga Baffin Full time

    **Position Overview** The Manager, Client Care will be responsible for overseeing Larga Baffin’s Referrals, Front Desk teams. Front Desk Operations include, but are not be limited to, establishing and implementing all policies, procedures and service standards as well as delivering training to Client Care Coordinators and Referral Representatives. The...

  • Animal Care Team Lead

    2 weeks ago


    Ottawa, Ontario, Canada Ottawa Humane Society Full time

    Why Work with the Ottawa Humane Society?The Ottawa Humane Society is a dynamic organization dedicated to making a positive impact on the lives of animals in need. As a member of our team, you will be part of a collaborative and compassionate group of individuals who share a passion for animal welfare.What We Offer:Extensive opportunities for professional...

  • Animal Care Team Lead

    3 weeks ago


    Ottawa, Ontario, Canada Ottawa Humane Society Full time

    Why Work with the Ottawa Humane Society?The Ottawa Humane Society is a dynamic organization dedicated to making a positive impact on the lives of animals in need. As a member of our team, you will be part of a collaborative and compassionate group of individuals who share a passion for animal welfare.What We Offer:Extensive opportunities for professional...


  • Ottawa, Ontario, Canada Second Family Care Full time

    About Second Family CareWe are a leading provider of attendant care and motor vehicle accident services in Eastern Ontario.Job Title: Support Care SpecialistWe are seeking a certified Support Care Specialist to join our team in Ottawa area.Job SummaryAs a Support Care Specialist, you will provide high-quality care and support to our clients in their homes,...


  • Ottawa, Ontario, Canada Second Family Care Full time

    About Second Family CareWe are a leading provider of attendant care and motor vehicle accident services in Eastern Ontario.Job Title: Support Care SpecialistWe are seeking a certified Support Care Specialist to join our team in Ottawa area.Job SummaryAs a Support Care Specialist, you will provide high-quality care and support to our clients in their homes,...


  • Ottawa, Canada Sephora Full time

    **Job ID**: 235349 **Store Name/Number**: ON-Bayshore (0552) **Address**: 100 Bayshore Drive, Ontario, ON K2B 8C1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can...


  • Ottawa, Canada Sephora Full time

    **Job ID**: 231347 **Store Name/Number**: ON-Bayshore (0552) **Address**: 100 Bayshore Drive, Ottawa, ON K2B 8C1, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can...


  • Ottawa, Canada Sephora Full time

    **Job ID**: 232948 **Store Name/Number**: ON-Rideau Centre (0518) **Address**: 50 Rideau St, Ottawa, ON K1N 9J7, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can...


  • Ottawa, Canada The Aqua Life Swim Academy Full time

    **About Us** The Aqua Life Swim Academy is dedicated to teaching swimmers of all ages essential swimming skills in a fun, safe, and supportive environment. We pride ourselves on small class sizes, personalized attention, and exceptional customer service. As we expand our reach in the Orleans, Ottawa area, we’re looking for a passionate, bilingual Client...


  • Ottawa, Canada Carefor Health & Community Services Full time

    **Healthcare Executive Leadership Opportunity** Carefor Health & Community Services is seeking a seasoned leader to provide strategic influence and oversight of our core client service operations in a newly created position as **Vice-President Client Care**. **Carefor Health & Community Services** Carefor Health & Community Services, established in 1897...

  • Client Care Specialist

    3 months ago


    Ottawa, Canada NuVista Mental Health Full time

    Join the team at **NuVista Mental Health Ottawa** as a **Client Care Specialist**. Shifts could include 9am-5pm and 10am-6pm, some weekend shifts and flexibility to cover vacation is required. As the Client Care Specialist you will provide ongoing support for a multidisciplinary clinic. Reporting to the Clinic Operations Manager, you will be responsible for...

  • Client Care Counsellor

    4 months ago


    Ottawa, Canada LifeWorks Full time

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for...


  • Ottawa, Ontario, Canada Second Family Care Full time

    About Second Family CareWe are a leading provider of attendant care and motor vehicle accident services in Eastern Ontario. Our team of dedicated professionals is committed to delivering high-quality care to our clients in the comfort of their own homes.Job Title: Personal Support WorkerWe are seeking a certified Personal Support Worker (PSW) to join our...