customer Service Representative and

7 months ago


Montréal, Canada BCF Full time

**Position Description - Respond promptly and professionally to incoming telephone calls, chats and tickets**
**- Assist with order problems, exchanges, edits and tracking**
**- Develop a knowledge of products, services etc. and effectively convey this information to customers**
**- Understand and resolve compliance issues in accordance with policies and procedures**
**- Be an active team member and support overall teamwork and morale**
**- Adhere to all established procedures, policies and safety rules**
**- Maintain established performance levels**
**- High School Diploma**
**- Bilingual in both French and English.**
**- Superb customer service skills and professionalism with a strong ability to diffuse customer concerns**

**Salary**: $20.00-$20.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Work from home

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

**Experience**:

- French and English Customer service: 1 year (preferred)
- Customer service: 1 year (preferred)



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