Member Success Specialist

5 months ago


Montréal, Canada Forte Brands (Canada) Inc. Full time

FB Canada is a distributor of luxury decorative plumbing and hardware. Our focus is to offer exclusive curated brands to our network of high-end kitchen and bath showrooms.

Duties
- Ensure members are poised for success and fully “plugged-in” to the FB opportunity (utilizing available sales tools, leveraging member best practices, effective displays, samples, price books, catalogs, training resources, etc.)
- Continually maintain member information, products on display, and activities in our CRM
- Represent membership as we prioritize and deploy display and other marketing/sales initiatives
- Attend and participate in annual conference
- Act as backup for customer service when they are short-staffed (i.e. answer phones, enter orders, respond to tickets, etc.)

Skills and Values
- Excellent verbal and written communication
- Proven experience taking initiative and is persistent in following tasks through to completion
- Strong work ethic
- Coachable
- High professional standards
- Previous customer service or sales experience
- Previous experience working in a CRM and ERP
- Proficient in the use of Microsoft Office (Word, Excel, etc.)
- A positive, can-do team player
- High attention to detail
- Outgoing and pleasant personality and professional appearance

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Work Location: In person



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