Client Success Specialist, Bilingual

2 months ago


Montréal QC, Canada Uber Full time

**About the Role**

The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners.

This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational quality, and maximizing business retention.

Client Success Specialists are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.

**What You'll Do**
- Manage a book of business of UberEats restaurant partners
- Upsell merchants on marketing products (ads, promotions, etc)
- Build processes and standardize best-practices within merchant success and your territory
- Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
- Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
- KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
- Excel in hands-on vendor management and training of new merchant features or products
- Act as an ambassador of Uber Eats' mission, brand, and product

**Basic Qualifications**

For Client Success Specialist - At least 1 year of experience in sales, operations, account management, or similar functions. Or 0+ years with a Bachelor's Degree and exposure to sales, operations, account management or similar functions

Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools

**Preferred Qualifications**
- Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
- Experience upselling promotional products and ads
- Excellent communication
- Strong critical thinking ability
- Cold-calling and effective outreach strategies
- E-commerce or marketplace experience
- Outstanding work ethic and attention to detail


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