Client Success Specialist

7 months ago


Montréal, Canada Alexa Translations Full time

Alexa Translations is a leading translations service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach their business goals is the foundation of our success.

We have built best-in-class Artificial Intelligence (A.I.) machine translation technology that is specifically trained for the Canadian legal and financial markets. It delivers complex, industry-specific translations with unprecedented quality and unmatched speed.

**Position Summary**

The Client Success Specialist (A.I.) is responsible for nurturing and growing the relationship with existing A.I. clients and enhancing the client experience. He or she is responsible for ensuring customer retention and proactively working to prevent churn.

**Principle Responsibilities and Duties**
- Manage all aspects of the A.I. client lifecycle post-sales such as onboarding, driving product adoption, delivering product value, answering support questions and overseeing renewals and upgrades.
- Partner with the Client Success Director/Manager to build, develop and manage strong relationships with enterprise clients.
- Gather customer feedback, manage communication infrastructure, be a customeradvocate, account management, resolve client issues and identify upselling opportunities within existing accounts assigned to you.
- Assist clients by understanding their use case so the platform exceeds their needs.
- Handle client issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Work closely with business development and engineering teams to deliver value.
- Maintain a detailed knowledge of our AI tool and the impact it has on our clients.
- Monitor and report on customer satisfaction and client retention metrics through the use of Client Relationship Management (CRM) tools and other systems.

**Qualifications**

**Education**:

- College diploma, university degree or equivalent
- Bilingual (English/French) required

**Experience and Proficiencies**:

- 2+ years of experience in Client Service or account management.
- Proficient in Microsoft Suite (Word, Excel, Powerpoint) and Google Suite (Gmail, G-drive)
- Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)

**Skills and Abilities**:

- Superior organizational skills - able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.
- Very strong work ethics and interpersonal skills essential to develop trusted relationships.
- Able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.
- Organized, analytical, and methodical with strong attention to detail.
- Process-driven to ensure that the sales cycle is optimized and client retention is maximized
- Excellent written and verbal communication skills in English and French

**Professional Environment**

**Hours of Work**
- Alexa Translations hours of operation are 9:00 am - 5:30 pm EST Monday to Friday. The Client Success Specialist will require additional hours of operation and flexibility to be successful in this role.

LI-hybrid

abYdh61P6f



  • Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...


  • Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal or Toronto offices. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work...


  • Montréal, Canada Aon Corporation Full time

    Posting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...


  • Montréal, QC, Canada FlexPay Full time

    **Who We Are** FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. FlexPay helps subscription businesses accelerate revenue and profit growth by...


  • Montréal, QC, Canada Uber Full time

    **About the Role** The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners. This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational...


  • Montréal, Canada Aon Full time

    This is a hybrid role with the flexibility to work both virtually and from our Montreal office. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions...

  • Client Success

    4 months ago


    Montréal, QC, Canada Leger Full time

    **SUMMARY** The Client Success & Sales Specialist is responsible for generating new business through cold calling and networking, to support our clients by ensuring and providing exceptional service to drive and build on long-term relationships with Cube AI. This role requires the ability to self-motivate, support clients in their business by demonstrating...


  • Montréal, QC, Canada Cision Full time

    At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we...

  • Client Success Manager

    6 months ago


    Montréal, Canada Alexa Translations Full time

    **About Us**: Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...

  • Client Success Manager

    7 months ago


    Montréal, Canada ClearEstate Full time

    Are you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families...

  • Client Success Manager

    7 months ago


    Montréal, Canada ClearEstate Full time

    Are you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families...

  • Client Success Agent

    6 months ago


    Montréal, Canada Workland Full time

    **Looking for a Client Success Agent** **interested in working in the HR tech industry** Workland is a unique company specializing in recruitment software technology, HR marketing, and staffing agency services. For its ATLAS technology business unit, Workland is looking for a motivated individual with excellent interpersonal and communication skills to...

  • Client Success Agent

    6 months ago


    Montréal, Canada LRDG Language Research Development Group Full time

    **LRDG Language Research Development Group **is a leading Canadian language learning platform, based in Montreal, offering a unique blend of tutoring expertise and online community support, for proven, fast results. We have been a recognized partner to the Canadian government for over 20 years and are now looking to grow and expand on what has made our...

  • Client Success Manager

    3 months ago


    Montréal, QC, Canada Engage2Excel Full time

    **About the role** The Client Success Manager role at Engage2Excel is the primary client-facing role expected to manage the relationship and ensure strategic alignment and best value for the product being supported. The role should always be striving to be the trusted advisor on the account ensuring that all internal teams are delivering as expected by the...

  • Client Success Manager

    4 months ago


    Montréal, QC, Canada Alexa Translations Full time

    **About Us** Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...


  • Montréal, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. Our Customer Content Specialist...


  • Montréal, Canada Buddha Brands Full time

    **GET TO KNOW US**: At Buddha Brands, we exist to **redefine what it means to live well**. Plant powered nutrition that is good for our bodies, our taste buds, and our planet. Our portfolio consists of Thirsty Buddha beverages and Hungry Buddha snacks. We believe that by helping our world be healthier, it can be more sustainable too. Our company culture is...


  • Montréal, Canada Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. Customer Success at Cision is all...


  • Montréal, Canada Genetec Full time

    **The team**: The Development Acceleration Program (DAP) team plays a crucial role in managing relationships with a diverse group of partner companies (more than 1000) seeking to leverage our various development tools (SDKs and APIs) to interface with Genetec products. Our team comprises professionals responsible for administrative partner management,...


  • Montréal, Canada Snappy Innovation Inc. Full time

    Snappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...