Client Success Specialist
5 months ago
**Who We Are**
FlexPay is the first to market and global leader in failed payment recovery. Our outstanding success is built upon a solid foundation of exceptional culture, adherence to our values, and an innovative AI-driven approach to solving this trillion-dollar problem. FlexPay helps subscription businesses accelerate revenue and profit growth by recovering failed payments, which is the single largest cause of customer churn.
We’re a maturing, institution-backed Fintech SaaS, solving one of the biggest problems faced by merchants. The veteran management team of serial entrepreneurs is supported by a board filled with industry leaders. Our ambition is to redefine payments and in doing so become more than just the next great unicorn, but to become a key element of the infrastructure that makes our world’s economy hum.
We’re a dynamic, welcoming company that strives to hire the best and brightest people. If you are looking for a place to invest your passion, then keep reading
**What The Role Looks Like**
As a Client Success Specialist, you will assist our team of Client Success Managers by diagnosing and troubleshooting client issues, supporting SMB clients and ensuring their optimal use of the FlexPay platform.
A day in the life of this position includes:
- Diagnosing and troubleshooting issues reported by the Client Success Managers, and/or clients.
- Investigating issues, documenting details and steps taken to resolve them.
- Facilitate the training and onboarding support of SMB clients.
- Owning the relationship with SMB accounts, ensuring clients feel supported and informed.
- Escalating complex issues to the appropriate internal teams for further investigation and resolution, while continuing to document details and keep stakeholders informed of progress.
- Perform vital activities to support the Sales team throughout the sales process for SMB prospects.
- Collaborating with cross-functional teams to address recurring client issues and implement solutions to enhance the client experience.
- Maintaining up to date documentation, knowledge base articles, and FAQs to assist clients with common inquiries and issues.
- Proactively identifying opportunities to streamline processes, enhance workflows and improve service delivery.
- Actively monitoring the performance and data of client accounts to ensure that performance KPIs are being met.
- Developing and delivering regular reports and presentations to clients that highlight key performance metrics, trends, and insights relevant to their business goals.
- Ensuring proper documentation of tickets, technical solutions, and product knowledge base.
- Contributing to the continuous improvement of support processes and procedures.
- Ensuring standard Service Level Agreements (SLAs) are met during implementation and support processes.
**Who We’re Looking For**
You have several years of experience in a technical client support or client success role, with a technical background and proactive approach to improving client experiences. You are a self-starter, looking to carve out a nice for yourself as the first Client Success Specialist at FlexPay. The role will be yours to shape and expand, with access to both the Client Success and Client Support functions there will be plenty of opportunities to learn and develop.
**What We’re Looking For**
- 1-2 years of technical client support or client success experience.
- Bachelor’s degree in business, Information Technology or a related field preferred but not required.
- Experience interacting with SMB clients in a support/account management capacity.
- Experience with customer support tools and platforms such as Freshdesk and Azure DevOps.
- Experience using CRM systems like Salesforce.
- Familiarity with Excel and foundational data analysis skills.
- Basic understanding and working knowledge of APIs.
- Excellent verbal and written communication skills, with the ability to handle client issues with tact and professionalism.
- Strong technical troubleshooting and problem-solving abilities.
- Proven experience documenting issues clearly and concisely.
- Proactive approach to identifying and implementing improvements.
- Ability to work collaboratively with cross-functional teams.
- A self-starter driven by success with attention to detail.
- An adaptive learner who always strives for challenges.
- Outside of the box thinking, someone who is not afraid to ask questions and look for new/different solutions.
- Ability to work Eastern business hours.
**What We Offer**
We’re a quickly growing global company committed to building a team filled with diverse cultures, viewpoints, and experiences. As they say, variety is the spice of life. No matter how large we become, we will always be connected through our shared sense of community and slightly quirky personalities.
Our vibrant culture is filled with talented, creative, deeply curious, high achievers. We believe in and invest in our people because we
-
Client Success Specialist, Bilingual
4 months ago
Montréal, QC, Canada Uber Full time**About the Role** The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills by being the main point of contact for our highest-value restaurant partners. This role focuses on post-sales of Small-to-Medium Sized Business, upselling marketing products to grow revenue, maintaining operational...
-
Client Success
4 months ago
Montréal, QC, Canada Leger Full time**SUMMARY** The Client Success & Sales Specialist is responsible for generating new business through cold calling and networking, to support our clients by ensuring and providing exceptional service to drive and build on long-term relationships with Cube AI. This role requires the ability to self-motivate, support clients in their business by demonstrating...
-
Client Success Specialist
2 days ago
Montréal, Canada Aon Corporation Full timePosting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...
-
Client Success Specialist
7 months ago
Montréal, Canada Aon Corporation Full timePosting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...
-
Client Success Specialist
6 months ago
Montréal, Canada Aon Corporation Full timePosting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal or Toronto offices. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work...
-
Client Success Specialist
7 months ago
Montréal, Canada Aon Corporation Full timePosting Description: **Client Success Specialist** This is a hybrid role with the flexibility to work both virtually and from our Montreal office. - Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit._ **Aon is in the...
-
Bilingual Client Success Associate
1 month ago
Montréal, QC, Canada Cision Full timeAt Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we...
-
Client Success Specialist
7 months ago
Montréal, Canada Aon Full timeThis is a hybrid role with the flexibility to work both virtually and from our Montreal office. Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions...
-
Client Success Manager
3 months ago
Montréal, QC, Canada Engage2Excel Full time**About the role** The Client Success Manager role at Engage2Excel is the primary client-facing role expected to manage the relationship and ensure strategic alignment and best value for the product being supported. The role should always be striving to be the trusted advisor on the account ensuring that all internal teams are delivering as expected by the...
-
Client Success Manager
4 months ago
Montréal, QC, Canada Alexa Translations Full time**About Us** Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...
-
Montréal, Canada Indeed Full time**Your Job**: **Votre objectif**: - Favoriser et développer les relations avec nos clients, offrir un service personnalisé et les soutenir dans leur objectif final d'embauche.- Gérer les comptes clients nouveaux et existants, en veillant à ce que les campagnes atteignent leurs objectifs stratégiques. Aidez-les à mesurer leur succès et le retour sur...
-
Customer Success Specialist
2 months ago
Montréal, QC, Canada Empego Technolgies Inc. Full timeNous sommes présentement à la recherche d'un(e) spécialiste au succès client pour rejoindre notre équipe dynamique. Notre entreprise est reconnue pour son engagement et l'excellence de son service client. La satisfaction de nos clients est notre priorité. **Description du rôle** - **Gestion de la relation client**: Soyez le point de contact principal...
-
Client Integration Specialist
2 months ago
Montréal, QC, Canada TS Imagine Full time**_About the job_** TS Imagine, the world's leading provider of on-demand trading and risk management solutions for the financial services industry, is looking for a Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and play a critical role in the success of the Professional...
-
Client Enablement Specialist
4 months ago
Montréal, QC, Canada Mercer Full timeAt Mercer, we’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally - regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome...
-
Bilingual Principal, Client Success Relationship
4 months ago
Montréal, QC, Canada ADP Full time**ADP is hiring a Bilingual **Principal, Client Success Relationship Manager** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Well, this may be the role for you. Ready to make your mark? As a **Bilingual** Principal, Client Success Relationship Manager**, at ADP we are driven by your...
-
Customer Success Specialist
6 days ago
Montréal, Canada Splashlight & Telmar Full time**Customer Success Specialist** **Customer Success - Remote** Telmar is the global leader in advertising and media solutions, providing the most influential agencies, media owners and planners with innovative cloud-based tools to help create, plan and predict the most successful media campaigns. For over 50 years, leading media and advertising agencies...
-
Client Success Manager
6 months ago
Montréal, Canada Alexa Translations Full time**About Us**: Alexa Translations is a leading translation service provider that helps the world’s largest and most prestigious legal, financial, and government industries with translation solutions that elevate the way they do business. Since 2002, we have grown our reputation by forging long-term relationships built on trust. Helping our clients reach...
-
Client Onboarding Specialist
2 months ago
Montréal, QC, Canada Rise People Inc. Full time**Rise to the challenge** Rise is Canada’s complete people management solution that gives employers everything they need to build loyal and productive teams—all in one place. We collaborate and co-create to build solutions that completely change how companies of all shapes and sizes manage their payroll, scheduling, time tracking, group benefits,...
-
Client Success Manager
7 months ago
Montréal, Canada ClearEstate Full timeAre you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families...
-
Client Success Manager
7 months ago
Montréal, Canada ClearEstate Full timeAre you looking for an opportunity to join an innovative and fast-growing tech start-up? Look no further! We are currently looking for ambitious individuals who want to make an impact and help shape the future of this industry-disrupting organization. Come join our team and take part in our mission to make estate settlement easy and accessible for families...