Receptionist

1 month ago

Stony Plain, Canada Auxillio VetShield Full time

**Receptionist**

**VetShield** has a great opportunity available in Stony Plain, Alberta for an experienced Receptionist. The business has been around for years, a newly renovated building and updated medical equipment The business is focused on providing patients with affordable and quality medical care. You'll be surrounded by a team of animal lovers who care greatly for patients. We are a general practice, but we offer so much more. From orthopaedic, soft tissue surgery, echocardiograms, abdominal ultrasounds and emergency services. **This is a full time position and you’ll be required to work some evening shifts.**

**What does the role look like?**
- Booking in appointments for pet owners (accurately recording the clients reason for the visit, scheduling the correct service and adequate time for appointments)
- Advising clients over the phone on possible services they may want to consider and pricing
- Asking each client how their visit was (notifying the Hospital Manager if any clients didn’t have a good experience) and encouraging clients to provide us with a positive Google review
- Being the first point of contact for customers, whether it’s an appointment or general question
- Recording notes from clients and passing them on to the appropriate person
- Invoicing clients for services or pet food purchases

**What are we looking for?**
- A few years of experience as a Receptionist, Concierge, Office Administrator, Veterinary Medical Receptionist or a similar position
- Exceptional customer service skills

**What's in it for you?**
- The opportunity to join a practice that encourages collaboration, innovation and ideas
- Team bonding events
- We are currently going through a values, mission and vision exercise where we are encouraging employees to offer suggestions and feedback
- A competitive hourly wage and benefits package
- The opportunity to be mentored by our Hospital Manager, who also started at Reception
- Employee discounts

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