Medical Office Assistant/receptionist
6 months ago
**Responsibilities**:
- Greet and check-in patients, ensuring a positive and welcoming experience
- Schedule and confirm patient appointments for physicians and nurses, both in-person and over the phone
- Answer phone calls and triage, book, or advise patient as appropriate, route calls to appropriate staff members, and take messages as needed
- Recall patients as requested by the physicians
- Collect and update patient information/demographics in the electronic medical records (EMR) systems
- Review and distribute incoming e-faxes
- Receive forms from patients and direct to nurse or physician as appropriate
- Receive, record, and issue payment receipts for uninsured services
- Direct patients to exam rooms
- Maintain confidentiality and adhere to HIPAA regulations when handling patient information
- Assist with medical records management, including filing, scanning, and organizing documents
- Chaperone physicians as appropriate
- Keep the reception area clean and organized
- Prepare and clean exam rooms
- Clean procedure room after minor surgeries
- Stock exam rooms
**Requirements**:
- Knowledge of EMR is compulsory, knowledge of MedAccess is an added benefit
- Strong knowledge of office procedures and basic medical terminology
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using phone systems and handling high call volumes
- Detail-oriented with strong organizational skills
- Knowledge of HIPAA regulations and ability to maintain patient confidentiality
Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.
**Job Type**: Part-time
**Salary**: $18.00 per hour
Expected hours: 20 per week
Schedule:
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
Ability to Commute:
- Stony Plain, AB T7Z 1T2 (required)
Work Location: In person
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