Manager, Wild Arc

4 weeks ago

Victoria, Canada BCSPCA Full time

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:
**POSITION**: Manager, Wild Animal Rehabilitation Center (Wild ARC)
**STATUS**: Temporary; Full-Time (Mat Leave)
**SHIFT**: 35 hours per week - Monday through Friday
**LOCATION**: Victoria, BC
**CLASSIFICATION**: Exempt
**WAGE**: Salaried
**CLOSING DATE**: Open Until Filled

As a Manager, Animal Centre at the BC SPCA you’ll be joining a fast-paced, passionate team, who care for vulnerable animals in our province. The BC SPCA is generously funded by compassionate animal lovers, who helped us assist nearly 119,000 animals last year.
What’s it like working at the BC SPCA?

**Our Team**:
The Animal Care Services team strives to create an engaged, supportive and positive workplace culture. We are driven by evidence-based practices, and committed to excellence in animal health, rehabilitation and sheltering. We’re passionate about helping animals live safe and healthy lives
The role of Manager, Animal Centre
This position is accountable for proactive day-to-day management of WildARC, including leading a team of approximately 25 passionate unionized staff and 150 volunteers (both of which fluctuate seasonally), ensuring the health and welfare of around 3000 wild animals in our care, performing administrative and financial duties, and participating fundraising activities, such as events and donor stewardship. The Manager, Animal Centre works closely with the Senior Manager, Victoria Area to ensure the overall success of WildARC and the BC SPCA. In addition, the Manager, Animal Centre, develops and maintains relationships with internal stakeholders in the organization, and external stakeholders in the community, as needed. Overall, the Manager, Animal Centre will ensure all BC SPCA policies are adhered to in delivery of services.

**In addition, duties and responsibilities include**:Duties Related to Animal Management**:

- Responsible for attaining and maintaining optimum animal welfare standards at all times as defined by IWRC/NWRA minimum standards for wildlife rehabilitation, Wild ARC capacity standard operating procedure (SOP) and implementation of all related BC SPCA policies.
- Tracks and reports on the successful implementation and maintenance of standard operating policies/procedures and related programs in the Animal Centre and takes immediate steps to address any challenges to implementation or maintenance of these policies, procedures and programs.
- Where required, ensures the prompt and proper approval and transfer of animals to veterinary facilities and/or to other approved rehabilitation locations in coordination with designated animal transfer staff and volunteers.
- Where required, supports the Senior Wildlife Rehabilitator in decision making regarding euthanasia in accordance with BC SPCA policy.
- Liaises with local veterinary facilities to ensure proper care of animals and build effective relationships.

**Duties Related to People Care**:

- Responsible for the recruitment, hiring, onboarding, annual goal setting, regular performance management, and termination of Animal Centre employees.
- Provide support to volunteer lead as needed in the recruitment, orientation, training, supervision, scheduling and recognition of volunteers
- Celebrates individual and team successes for both staff and volunteers; strives to create and maintain a positive, supportive and engaged workplace culture.
- Schedules staff in keeping with BC SPCA requirements and budgeted staffing levels in a way that supports animal care and ensures operational requirements can be effectively met.
- Acts as a champion for health, safety and wellness in the Animal Centre; ensures that all legal and BC SPCA requirements in health & safety are met and appropriate records are maintained.
- Acts as an ambassador of new programs, policies and procedures and uses effective change management techniques to ensure high rates of success in implementation at a local level.
- Builds relationships with other key stakeholders in the organization and facilitates interactions that enhance trust.
- In unionized shelters as identified in the Manager, Animal Centre Responsibility Matrix, ensures proper administration of the applicable collective agreement and participates in the resolution of grievances and preparation for collective bargaining as required. The non-salaried employees of this animal center are part of the CUPE50 union.
- Submits all payroll information to the Human Resources department by established deadlines.

**Duties Related to Communication**:

- Replies to customer inquiries in a courteous, efficient and professional manner providing a high level of personalized customer service and assists in resolving escalated customer service complaints in a timely manner.
- Leads regular mee

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