Housing Stability Case Coordinator

7 days ago

London, Ontario, Canada London and Middlesex Community Housing Full time

JOB TITLE
:
Housing Stability Case Coordinator

REPORTS TO
:
Manager, Tenant Services
COMPETITION NUMBER
:2024-11

Salary Range
:
$ $34.50 per hour

Hiring range
:
$30.32 per hour

POSTING DATE
:
May 7, 2024

CLOSING Date
:
May 21, 2024

THIS IS A FULL-TIME PERMANENT BARGAINING UNIT POSITION.


As a social work professional, the Housing Stability Case Coordinator will use a planned and collaborative approach to provide case management and housing supports to individuals living with complex concurrent disorders or acutely elevated risk to reduce their risk of homelessness, crisis, or hospitalization and promote an improved quality of life.


Who We Are:
London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people.

Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income.

At LMCH, we believe that housing is the foundation of a better tomorrow.

Mission:

To provide clean, safe and well-maintained homes, to meet the needs of the people we serve in our communities.


Vision:
To build inclusive communities where safe, affordable, and accessible housing is the foundation for positive change.

  • Ontario Municipal Employees Retirement System (OMERS) Pension
  • Group benefits, including health and dental, for fulltime employees
  • Employee, Dependent and Optional Life Insurance
  • Employee and Family Assistance Program
  • Wellness, & Wellbeing Program

LMCH Values:

To
Collaborate

To be
Accountable

To be
Responsive

To promote
Equity
- _

1. OVERVIEW


Working within the framework of a strengths-based trauma informed service model and tenant-centered approach, the Housing Stability Case Coordinator will support identified individuals by providing wrap around case management and housing stability supports to assist tenants to maintain their housing.

This includes enhancing daily living skills, developing wellness strategies, and optimising health and mental health stability, while adhering to the mission statement, policies, and procedures of LMCH.

The Housing Stability Case Coordinator will work closely with partner agencies and community resources to leverage and coordinate assets and services available to meet their housing and support needs.

This is a bargaining unit position.

1.

KEY DUTIES/RESPONSIBILITIES:

  • Provide case management supports for up to 30 identified tenants with a focus on housing stabilization.
  • Develop, implement, and monitor individual case management, crisis prevention, and intervention plans for each tenant in collaboration with other members of the team.
  • Make referrals for specialised supports for tenants based on their goals, needs, and choices.
  • Support and educate tenants to meet their obligations and responsibilities to assist in tenancy retention, including maintaining living spaces and preventing unstable/unhealthy relationships.
  • Complete regular home visits and inperson checkins with all tenants.
  • Complete reports relaying information and recommendations regarding tenantrelated social issues and safety concerns.
  • Provide crisis intervention, conflict resolution, and use negotiation skills, as necessary.
  • Participate as an active member of a multidisciplinary team with demonstrated flexibility in adapting to job demands and dynamic work environments.
  • Act as liaison with caregivers, support workers, social, community, and medical and law enforcement agencies that may be involved with the tenant to facilitate a coordinated approach to service provision.
  • Participate in unit inspections and assist with securing units, as required.
  • Prompt, effective recording of information in property management software.
  • Provide coverage for Community Relations Workers as needed.
  • Assist in organizing joint staff/tenant information meetings; participate as required.
  • Attend LTB hearings as required.
  • Other duties as assigned.

3.

EDUCATION, EXPERIENCE, & QUALIFICATIONS:

  • Minimum of Bachelor's degree in Social Work.
  • Minimum of 3 years' experience in Social Services Programs or Community Related Agency engaging with a diverse tenant population.
  • Must possess experience and knowledge in counselling interventions, harm reduction and addictions. Experience in mentoring and coaching will be considered an asset.
  • Knowledge of the Mental Health Act and relevant legislation.
  • Training in crisis intervention and crisis resolution including ASIST.
  • Exceptional relationship building skills and outcomebased approach problem solving skills.
  • Strong organizational and time management skills; able to take initiative and possess a positive team attitude.
  • Planning skills to facilitate advocacy and support coordination and service access.
  • Strong report writing skills; ability to write clear, concise, objective observations of behaviour.
  • Ability to use so

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