Medical Receptionist/assistant

2 weeks ago

Kingston, Canada First Capital Health Full time

**Medical Secretary/Assistant**

We are looking for an energetic, organized, efficient, professional Medical Secretary/Assistant to join our busy and growing office. We are seeking those with relevant training and/or equivalent experience. We use Telus Practice Solutions EMR. This is a full time position.

Occupation Tasks
- Answering and returning phone calls/messages, and booking patient appointments appropriately based on triaging principles.
- Greeting/checking in patients, and updating demographic and health card information as needed.
- Transmitting information or documents using computer, mail, or fax.
- Performing administrative support tasks such as managing third party billing/collection, and ensuring third party forms are ready for physician completion.
- Establishing and maintaining patient records, and ensuring all relevant information is documented in the records.
- Preparing and sending mail, processing and scanning all incoming mail and faxes.
- Checking for patient reminders.
- Moving patients into examination rooms, and preparing the patient and room for the physician visit as required.
- Stocking office supplies and equipment as needed.
- Maintaining all common and shared clinic spaces in a clean and organized fashion.

Worker Characteristics
- **Dependability** - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- **Efficiency**:

- Job requires being able to manage multiple time demands efficiently, by prioritizing and maintaining focus in a constantly busy environment.
- **Integrity** - Job requires being honest and ethical, and adhering to the highest standards of privacy and confidentiality of patient information.
- **Attention to Detail** - Job requires being careful about detail and thorough in completing work tasks.
- **Self Control** - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- **Communication**:

- Job requires excellent communication skills, both written and verbal, and the ability to clearly, accurately and concisely relay information in all formats.
- **Compassion**:

- Job requires being sensitive to the needs and feelings of others, recognizing that we often serve people at their most vulnerable times, and seeking ways to be helpful and accommodating (within reason)

Occupation Tools and Technology
- **Tools** - Desktop computers, Calculators or accessories, Scanner/Fax machines
- **Technology** - Accounting software, Electronic Medical Records (Telus - Practice Solutions), Data base user interface and query software, Calendar and scheduling software, Compliance software

Worker Requirements
- **Customer and Personal Service** - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- **Clerical** - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
- **English Language** - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Experience
- **Required Level of Education** - minimum College preferred

**Additional Requirements**: Ability to work some evenings, and possibly half shifts some weekends in future.

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