Payroll Specialist

2 weeks ago


Toronto, Canada Knit People Full time

Knit People is an all in one online payroll, HR, and health benefits service created for small to medium businesses and entrepreneurs. We help manage and automate administrative tasks so they have more time for meaningful work.

As our prospective Payroll Specialist, you will be working closely with the Accounting, Sales, and Product teams to improve Knit's processes and ensure that all of our clients have a fantastic customer experience
- Provide support and troubleshooting to our clients
- Manage the on-boarding of new clients
- Organize projects across multiple departments to meet key deadlines
- Become a platform expert able to teach others all the nitty gritty stuff
- Responsible & fully accountable for the payroll & audit function of multiple clients.
- Responsible for scheduling and running the assigned client payrolls by following standard operating procedures.
- Maintains complete and accurate client profile notes as well as processing instructions for each client
- Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
- Initiate pre and post production calls with a clients
- Performs quarterly & year-end audits including file
- Provide critical and accurate statutory information to clients in the payroll area, such as tax filing. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues.
- Provide input and create strategies as to how we can make our client's experience even better
- Collaborate in improving organization-wide processes to help us scale

**Who will be successful in this role?**
- A life-long learner who prioritizes learning and development and wants to get better everyday
- A strategic thinker and problem-solver who can overcome challenges, on-the-fly, in a thoughtful and meaningful way
- A team player who understands that building a company is a team sport and, in order to build something special, we need to make each other better
- A person of high integrity; who gets things done while also doing it the right way with a customer-first attitude
- An advocate with a passion for people & culture, health & wellness and driving innovation

**What we hope to see in your background**:

- At least 2 years of experience in payroll and benefits management
- Payroll Compliance Practitioner(PCP) or Certified Payroll Manager(CPM) certified
- Strong Microsoft Excel skills;
- High level of organization and attention to detail;
- High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.


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