Call Centre Representative
2 weeks ago
**Donor Care Representative**
**Maternity Leave Contract Ending June 3, 2024**
**Onsite 8am-4pm**
Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.
More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.
For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.
**Purpose of the Position**:
The donor care specialist primary responsible is to ensure timely and accurate processing and acknowledgment of our donations, administration and or donor communications. While following standard guidelines to ensure CRA compliance and high standard of data integrity.
**Responsibilities**:
- Sort, open, batch and tally donation mail, verifying cheques meet bank and CRA requirements for issuing tax receipts.
- Verifying donations coupons balance to cash.
- Data entry of general single donations is completed in a timely manner as per set benchmarks.
- Verifying gift entries balance to batch total and appropriate campaign, fund, appeal and package and letter code is assigned as per donation coupon.
- Add and/or update appropriate codes and ensure donor records reflect up-to-date information as per the donation coupon.
- Process and record credit card donations through company ERP system.
- Entering pay method (credit card, chequing) information for all imported recurring gifts batches in Raiser's Edge and contacting donors when the details are incorrect.
- Reconcile and confirm all gift batches, donations etc. investigate and correct all discrepancies.
- Run weekly queries to capture all new donors. Send appropriate Welcome Packages including tote bags for all consolidated donors.
- Create and maintain records of new and existing donors ensuring accuracy at all points.
- Fulfills donor requests for extra incentives.
- Sending out information packages; duplicate receipts; additional card packages etc. as requested by donors.
- Other duties as assigned.
**Qualifications**:
- A minimum college diplomas
- 3 years customer service and data processing experience
- Proficient in Microsoft Office, in particular Word Mail Merge, Excel tables, sorts and filters, and Outlook
- Proficiency with the Raisers Edge is an asset, with advanced experience importing and exporting data, pivot tables and queries.
- French is an asset
- Outbound telemarketing experience is helpful
- Prior data entry experience is necessary.
- At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities._
- In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process._
-
Call Centre Representative/bdc Coordinator
7 days ago
Toronto, Canada Parkview BMW Full timeParkview BMW has an exciting career opportunity for a Call Centre Representative/BDC Coordinator in our call centre who enjoys working together as a team in a positive and supportive environment. **Benefits**: - Group Insurance Benefits - Profit Sharing **Responsibilities**: - Manage and schedule appointments for clients - Effectively handle large...
-
Call Centre Customer Support Representative
3 days ago
Toronto, Canada ELC Solutions Inc. Full time**Call Centre Customer Support Representative** Are you passionate about providing exceptional service and assisting others? ELC Solutions Inc. is actively looking for dedicated professionals to join our team as Call Centre Customer Support Representatives. As a key member, you'll play a vital role in delivering outstanding customer experiences, handling...
-
Centralized Call Centre Representative
4 weeks ago
Toronto, Canada Black & McDonald Limited Full time**ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...
-
Call Centre Representative Ii
1 week ago
Toronto, Canada University Health Network Full time**Job Posting #912837** Position: Call Centre Representative II Site: All Sites Department: Laboratory Medicine Program - Call Centre Reports to: Supervisor Hours: 37.5 hours; Variable shifts including weekends Pay Scale: $18.97 - $23.71 per hour including on call shifts Status: Permanent Full Time **University Health Network (UHN)** is looking for an...
-
Call Centre Representative
4 weeks ago
Toronto, Canada CRU GROUP (Catastrophe Response Unit Inc.) Full timeCall Center Representative **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Provide accurate information about services to customers - Handle customer complaints and resolve issues promptly and effectively - Perform data entry and maintain customer records in the system - Analyze customer needs...
-
Call Center Representative
3 weeks ago
Toronto, Canada VB Full timeWe are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both...
-
Call Centre Agent
4 days ago
Toronto, Canada Chairman's Brands Full timeCall Centre Requires Full & Part Time Call Centre Agent(s) to: Provide courteous, prompt, and professional service to customers over the phone with the goal of resolving customer questions and concerns during the first contact. Work with other customer service representatives in a team-oriented environment. Follow up with customers to identify and support...
-
Toronto, Ontario, Canada Law Society of Ontario Full timeJOB PURPOSE The Client Service Representative is responsible for providing timely, accurate, quality client service to lawyers/paralegal licensees and the general public, as well as to internal departments and external stakeholders. This individual is expected to act as a cross-trained client service resource for the Law Society's Resource Centre, Reception,...
-
Call Centre Representative
5 days ago
Toronto, Canada Matrix Labour Leasing Ltd. Full timeaccordance with the organization's service standards. Kindly read on for further information on the job duties and requirements of this position. **Responsibilities**: - Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Answer customer telephone inquiries,...
-
Call Centre Agent
4 weeks ago
Toronto, Canada Porter Airlines Inc. Full timeJob Summary: We are seeking highly motivated and enthusiastic Call Centre Agents to join our Porter team. This is a fully remote/working from home role (in Canada) and you will be responsible for handling inbound calls, answering customer inquiries, resolving complaints, and providing excellent customer service to our clients. As a Call Centre Agent, you...
-
Call Centre Agent
4 weeks ago
Toronto, Canada Porter Airlines Inc. Full timeJob Summary: We are seeking highly motivated and enthusiastic Call Centre Agents to join our Porter team. This is a fully remote/working from home role (in Canada) and you will be responsible for handling inbound calls, answering customer inquiries, resolving complaints, and providing excellent customer service to our clients. As a Call Centre Agent, you...
-
Call Center Representative
3 weeks ago
Toronto, Canada Provincial Smart Home Services Full timeCompany: Provincial Smart Home Services - HVAC & SMART HOME AUTOMATIONCompany Overview: Provincial Smart Home Services provides a range of smart home and HVAC solutions to homeowners across Canada. Our commitment to environmental sustainability is at the core of everything we do. We offer eco-friendly products and services that not only enhance your home but...
-
Bdc/call Centre Agent
4 weeks ago
Toronto, Canada Gyro Group Full timeGyro Group is currently seeking a dedicated **Call Centre Agent(BDC) **to become a valuable part of our team! The **Call Centre Agent** acts as the primary point of contact and representative for our dealers in the Toronto area. They act as a connection point between the customer and the sales department, taking charge of inbound business opportunities and...
-
Toronto, Canada WTW Full timeWTW benefit consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and...
-
Toronto, Canada WTW Full timeWTW benefit consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and...
-
Toronto, Ontario, Canada Law Society of Ontario Full timeTo receive a copy of this posting in French, email Please include the "job title" - French version in the subject line. Pour recevoir une copie de cette annonce en français, écrivez à Veuillez indiquer "job title" - French version dans la ligne de sujet. JOB PURPOSE The Bilingual Client Service Representative, Call Centre, is responsible for providing...
-
Bdc/call Centre Agent
4 weeks ago
Toronto, Canada Gyro Group Full timeThe **Call Centre Agent** acts as the primary point of contact and representative for our dealers in the Toronto area. They act as a connection point between the customer and the sales department, taking charge of inbound business opportunities and promoting conversions into qualified appointments. **MAIN DUTIES AND RESPONSIBILITIES**: - Assist customers...
-
Toronto, Ontario, Canada WTW (Willis Towers Watson) Full timeWTW benefit consultants have deep experience working with organizations of all types and sizes. We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and...
-
Toronto, Canada WTW (Willis Towers Watson) Full timeWTW benefit consultants have deep experience working with organizations of all types and sizes. We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and...
-
Toronto, Ontario, Canada WTW Full timeWTW benefit consultants have deep experience working with organizations of all types and sizes. We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and...
