Customer Care

2 weeks ago

Toronto, Canada Canadian Dental Services Corp. Full time

We are looking for 2 energetic, service-oriented, passionate, and caring, **Customer Care / Call Centre Representative **to join our team at the Canadian Dental Services head office on a part-time basis.

This role requires the following schedule:
**Tuesdays and Thursdays from 5:00 pm to 9:00 pm + Saturdays and Sundays from 9:00 am to 3:00 pm.**

**Who We Are**

We are a national dental services organization that acquires, supports, improves, consolidates, and partners with industry-leading dentists across Canada through carefully engineered management support systems and programs to improve practice performance and provide best in class, high-quality patient care. Our goal is to enable dentists to spend their valuable time being dentists.

It is through consistent excellence in these activities, along with the great care they receive in our offices, that we will increase the number of raving fans shopping at our clinics every day, so we are looking for someone with a** great attitude, with a competitive spirit** willing to connect with our patients

We offer employees a wealth of challenging and rewarding career opportunities. We are a successful and fast-growing company that values diversity and innovative thinking and fosters a culture of performance and accountability. We invest in the growth and development of our employees by offering a wide range of career paths, comprehensive training, and leadership development opportunities.

We reward our employees with a unique mix of benefits. Our employees are passionate brand ambassadors of our company, leading the way to improving the delivery of dental services across Canada.

**DUTIES AND RESPONSIBILITIES**:

- Perform New Patient interviews/patient relations.
- Support our clinics and our patients by ensuring we fill and maintain full schedules.
- Help our patients by booking or changing appointments and reducing cancellations.
- Speak with interested new patients and guide them to choose the right location for them.
- Tracks and calls patients with incomplete treatment plans; send follow-up letters.
- Lead informed conversations about treatment, and ensure our patients have all the support and information they need to stay healthy and smiling.
- Recognizes client rights and the inherent dignity of the client by respecting privacy and maintaining confidentiality.

**SKILLS AND QUALIFICATIONS**:

- Must have at least 2 years of experience in any front-line facing customer service environment.
- Dental knowledge and knowledge of dental insurance are nice to have, but not critical.
- Ability to connect, build rapport and trust with patients
- Ability to navigate multiple systems and accurately book appointments and document notes
- Ability to maintain effectiveness, efficiency, and quality.
- Proven negotiation skills.
- Organized, self starter with a drive for success.
- Excellent communication skills, poise, confidence, and professional appearance.
- Patient services orientation; creating a safe and effective environment.
- Positive attitude and enthusiasm with the ability to think fast, and change direction seamlessly.

**WORKING CONDITIONS**:
If you are someone that easily adapts to change, maintains a positive outlook, and strives to deliver extraordinary experiences every time with a competitive nature, **we would love to meet you

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