Customer Service Manager
2 months ago
Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years
- **Tasks**:
- Evaluate daily operations
- Plan and organize daily operations
- Manage staff and assign duties
- Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales
- Determine merchandise and services to be sold
- Implement price and credits policies
- Locate, select and procure merchandise for resale
- Develop and implement marketing strategies
- Plan budgets and monitor revenues and expenses
- Determine staffing requirements
- Resolve issues that may arise, including customer requests, complaints and supply shortages
- Recruit, hire and supervise staff and/or volunteers
- ** Supervision**:
- 5-10 people
- ** Transportation/travel information**:
- Public transportation is available
- ** Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- ** Personal suitability**:
- Creativity
- Energetic
- Hardworking
- Time management
- Flexibility
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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