Customer Service Manager

2 weeks ago


Abbotsford, Canada Tenold Transportation Ltd. Full time

**Who We Are**:
Tenold Transportation is a flat deck carrier that has been operating in Canada for over 50 years. Being part of the Mullen Group, Tenold has infrastructure and assets to offer a wide range of transportation, cross dock, and warehousing solutions to its customers. With Terminals in BC and AB working with a fleet of regional Owner Operators, Tenold is an established name in the transportation industry.

**Overview**:
As the head of the customer service department, their responsibilities include serving as the intermediary between major Tenold clients and the company, as well as overseeing the development and upkeep of the customer service procedures.

**Responsibilities**:

- Lead the customer service team and maintain positive customer relations
- Establish efficient workflow processes, monitor daily productivity, and implement modifications to improve overall effectiveness of the team and activities.
- Develop and measure team Key Performance Indicators
- Facilitate client solutions through critical thinking, problem solving, negotiating, persuasion and communication.
- Prepare and submit statistical data for monthly, quarterly, and annual Business Unit reports
- Regularly obtain feedback from key accounts to ensure that our level of service meet their expectations and identify any potential opportunities for improvement.
- Other duties as required

**Expectations**:
Company information should be treated in a highly confidential manner. You have specific responsibilities and are expected to use your knowledge and skill to make a positive contribution to our corporate goals.
- Possess strong communication skills, be able to multitask and work under mínimal supervision.
- Be able to work and thrive in a fast-paced team environment; be energetic; pleasant and willing to learn.
- Commit to new initiatives and programs that promote continual improvement and efficiency.

**Requirements**:

- 3-5 years of Customer Service Manager Experience in the transportation industry (preferred)
- Knowledge of TruckMate is an asset
- Proficient in MS Office and data analytics
- Excellent leadership and decision-making abilities
- Critical thinking and problem solving

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Abbotsford, BC V2T 6C7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service Manager: 3 years (required)
- Transportation Industry: 1 year (preferred)

Work Location: In person



  • Abbotsford, Canada Hudson Service Group Full time

    We are an established but growing Plumbing + HVAC company located in Abbotsford. We are looking for energetic individuals eager to join a dynamic team! In this position you will be responsible for dispatching and customer service. You will be working with technicians on a daily basis and following up with customers to confirm 100% customer satisfaction....


  • Abbotsford, Canada Hudson Service Group Full time

    We are an established but growing Plumbing + HVAC company located in Abbotsford. Our new ownership is looking for energetic individuals eager to join a dynamic team! In this position you will be responsible for dispatching and customer service. You will be working with technicians on a daily basis and following up with customers to confirm 100% customer...


  • Abbotsford, Canada Tajpur Investments Ltd Full time

    Salary: $35.00/Hourly Job Type: Full-Time, Permanent Start Date: As soon as possible Language: English Minimum Education: High School Positions Available: 1 NOC Group: Customer Service Manager NOC Job Title: Customer Service Manager Job Location(s) 33406 South Fraser way Abbotsford, British Columbia V2S 2B5 Job Duties: Formulate and implement purchase and...


  • Abbotsford, Canada Tajpur Investments Ltd Full time

    Salary: $35.00/Hourly Job Type: Full-Time, Permanent Start Date: As soon as possible Language: English Minimum Education: High School Positions Available: 1 NOC Group: Customer Service Manager NOC Job Title: Customer Service Manager Job Location(s) 33406 South Fraser way Abbotsford, British Columbia V2S 2B5 Job Duties: Formulate and implement purchase and...


  • Abbotsford, Canada Tajpur Investments Ltd Full time

    Salary: $35.00/Hourly Job Type: Full-Time, Permanent Start Date: As soon as possible Language: English Minimum Education: High School Positions Available: 1 NOC Group: Customer Service Manager NOC Job Title: Customer Service Manager Job Location(s) 33406 South Fraser way Abbotsford, British Columbia V2 S 2 B5 Job Duties: Formulate and implement purchase and...


  • Abbotsford, Canada Advantech Sterilizers Full time

    **WE ARE HIRING** **Customer Service Manager** AdvanTech Sterilizers is a small but leading provider in Canada of sterilization equipment & supplies, serving the medical & dental markets including; autoclaves, bio-validation, consumables, PPE, and more. Much more than just a supply company, we specialize in value-added solutions for our clients as well as...


  • Abbotsford, British Columbia, Canada Ardene Full time

    Transform Your Career with ArdeneArdene is a dynamic and fashion-forward retailer offering an exciting opportunity for a Sales Associate to join our team as a Third Key Holder.About the RoleWe are seeking an energetic and charismatic individual who can excel in a fast-paced retail environment. As a Sales Associate, you will be responsible for assisting with...


  • Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

    **Triple Eight Transport **is an asset based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States! In this role you will report to the General Manager and be responsible for leading the Customer Service Team**,** and...

  • Customer Services

    1 month ago


    Abbotsford, Canada CV. Salina Lintas Jaya Full time

    **Job Overview** **Responsibilities** - Provide accurate information about products and services while actively listening to customer needs. - Handle customer complaints and resolve issues in a timely manner. - Perform data entry tasks to maintain accurate customer records and interactions. - Upsell products and services based on customer needs and...


  • Abbotsford, Canada Tajpur Investments Ltd. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years - **Tasks**: - Evaluate daily operations - Plan and organize daily operations - Manage staff and assign duties - Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors' operations on sales - Determine...


  • Abbotsford, British Columbia, Canada Tajpur Investments Ltd Full time

    We are seeking a skilled Customer Service Director to join our team at Tajpur Investments Ltd. Based in Abbotsford, British Columbia, this full-time position offers an attractive salary of $35.00 per hour.Job OverviewIn this role, you will be responsible for overseeing the customer service department and ensuring that our customers receive exceptional...


  • Abbotsford, Canada Silver Hills Bakery Full time

    Silver Hills started in 1989 with a mission to Empower, Educate, and Inspire People to Live Healthier Lives. We believe investing in your own health is the greatest gift you can give someone because when you are healthy, you will have more to share. Joining our family means being part of a quickly growing community that is truly committed to delivering...


  • Abbotsford, Canada Fix Auto - Abby East Full time

    Are you an administrative professional with experience working in a Collision Centre, looking for an opportunity to be part of a great team?_ - Do you enjoy working in a customer facing role where you get the opportunity to let both your customer service and administrative skills shine?_ If this sounds like you,** Fix Auto Abbotsford East **would love to...


  • Abbotsford, Canada Conair Group Inc. Full time

    Conair is the largest, privately owned, fixed-wing aerial firefighting company in the world, operating a fleet of 70 specialized aircraft to fight forest fires. We have been supporting government agencies around the globe for over 50 years, with areputation of providing service excellence, making us an industry leader. We are aerospace engineering experts,...


  • Abbotsford, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Abbotsford is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...


  • Abbotsford, Canada Enterprise Holdings Full time

    The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a...


  • Abbotsford, Canada Hudson Service Group Full time

    Hudson Service Group is one of the Fraser Valleys leading choice for Plumbing, Drainage, Heating & Air Conditioning (HVAC) service. We are growing and looking to add to our amazing team. We are dedicated to providing the highest levels of customer service for our customers and providing a work atmosphere that breeds positivity for our team members. We put a...


  • Abbotsford, Canada Expertec Full time

    **Job Overview** The Customer Service Representative is a highly motivated and customer-focused individual who is responsible for providing exceptional support to both our sales and operations teams and our valued customers. This position requires strong communication skills, quick action, excellent problem-solving abilities, and a keen attention to...


  • Abbotsford, Canada The Call Studio Full time

    **Job Overview** **Responsibilities** - Analyze customer needs and provide appropriate solutions or alternatives. - Assist with order processing, including data entry and managing customer accounts. - Upsell products and services when appropriate to enhance customer satisfaction and company revenue. - Maintain accurate records of customer interactions and...


  • Abbotsford, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Abbotsford. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...