Customer Services
3 days ago
**Job Overview**
**Responsibilities**
- Provide accurate information about products and services while actively listening to customer needs.
- Handle customer complaints and resolve issues in a timely manner.
- Perform data entry tasks to maintain accurate customer records and interactions.
- Upsell products and services based on customer needs and preferences.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
- Analyze customer feedback to identify trends and areas for improvement.
- Maintain a professional demeanor at all times, demonstrating effective phone etiquette.
**Experience**
- Proven experience in a customer service role is preferred.
- Strong data entry skills with attention to detail.
- Excellent phone etiquette and communication skills.
- Experience in sales or upselling is a plus.
- Ability to work effectively in a team environment while managing individual responsibilities.
Join us in delivering outstanding service that exceeds our customers' expectations
**Job Types**: Full-time, Part-time
Pay: $21.58-$22.65 per hour
Expected hours: 20 - 40 per week
Additional pay:
- Commission pay
**Benefits**:
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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