Customer Service Director
1 week ago
We are seeking a skilled Customer Service Director to join our team at Tajpur Investments Ltd. Based in Abbotsford, British Columbia, this full-time position offers an attractive salary of $35.00 per hour.
Job OverviewIn this role, you will be responsible for overseeing the customer service department and ensuring that our customers receive exceptional support. Your primary goal will be to maintain lasting relationships with our clients while driving business growth through effective management of staff and resources.
Key Responsibilities- Formulate and implement purchase and merchandise policies, setting prices to maximize revenue.
- Maintain accurate records of inventory levels and financial transactions to inform business decisions.
- Plan, direct, and manage the operations of the customer service department, monitoring progress and identifying areas for improvement.
- Manage the selection, training, and supervision of customer service staff to ensure they have the skills and knowledge required to deliver excellent service.
- Analyze market trends, demand, and supply to determine the impact of existing competitors and new entrants on our market share.
- Prepare bills for merchandise to be sold and apply credit limits and policies to protect our business.
- Develop budgets and authorize payments for expenses to optimize resource allocation.
- Resolve customer and staff complaints in a timely manner to maintain a positive reputation and improve employee satisfaction.
To be successful in this role, you will need:
- A high school diploma or equivalent is required; post-secondary education and/or one year of work experience in the field are preferred.
- Excellent communication and leadership skills to effectively manage staff and engage with customers.
- The ability to analyze complex data and make informed business decisions.
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