Program Support Specialist

2 months ago


Concord, Canada Yorkville University Full time

About Us:
The same philosophy of personal attention that distinguishes Yorkville Education Company as a leading provider of post-secondary education makes us an exceptional place to work. We are a progressive and modern institution, responding to the needs of current and future students and implementing the best technology solutions to empower our work. We prioritize diversity, open doors to those often overlooked, welcome new Canadians, and provide pathways to successful careers.

Yorkville Education Company (which manages both Yorkville University and the Toronto Film School) began with a simple idea in 2004: offer flexible, rigorous, and career-focused degrees on campus and online to people who are on a purposeful path. With campuses in Ontario, British Columbia and New Brunswick, we equip our graduates with the professional knowledge, skills and designations that employers value.

Focused on providing a transformative, accessible and flexible higher education environment, our teams, from the President to the newest staff member, share a passion for learning, teaching, and growing as individuals and as teams. We nurture an inclusive, supportive, and genuinely kind work environment at our three campus locations.

If you want to shine a light on academic excellence, be empowered to make an impact on the transformation of the Canadian post-secondary education landscape, and work collaboratively beyond levels, join us.

Who we need:
We are excited to announce the search for proactive, tech-oriented individuals to fill the role of Program Support Specialist, alongside the launch of our brand-new Student Information System. This critical role is dedicated to offering robust end-user support through our sophisticated ticket management system and a variety of communication tools, aiding students in adapting to our newly implemented student information system. Responsibilities extend to leading shifts and guiding junior support staff.

What you will do:
Key responsibilities include:

- ** User Assistance**: Providing personalized assistance, coaching, and first-level technical support to students. This involves troubleshooting login issues, navigating users through system features, and offering tips for optimal system use.
- ** Issue Escalation**: Recognizing and forwarding complex technical problems to the appropriate senior IT/business staff or system vendors when necessary.
- ** Documentation**: Diligently tracking and maintaining detailed records of user inquiries, challenges faced, and the solutions provided.
- ** Feedback Collection**: Actively collecting feedback on the system's performance and user-friendliness, which is crucial for ongoing improvement initiatives.
- ** Training Support**: Contributing to the creation and implementation of training materials and sessions to educate new users on the system.

In addition, the role encompasses:

- Efficiently receiving, prioritizing, documenting, and resolving end-user requests, with escalation of incidents when required to maintain SLA standards.
- Utilizing diagnostic and help request tracking tools for problem resolution, in addition to providing direct, hands-on support within Tier I.
- Promoting a supportive team environment that encourages personal growth, inclusivity, and excellence, all in alignment with our mission to champion student success.

What you bring:
**Technical Skills**: Strong personal abilities in using MS Teams Chat, Video Calling, and Screen Sharing functions. Confidence with intermediate-level MS Office (Word, Excel, and related) functions. Basic understanding of information systems and technical troubleshooting. Familiarity with any Student Information System is a plus (but not required).

**Communication Skills**: Excellent verbal and written communication skills, with an ability to explain “how-to-use” and technical concepts in a clear and user-friendly manner.

**Problem-Solving**: Strong analytical and problem-solving skills, with a keen attention to detail.

**Teamwork**: Ability to work effectively both independently and as part of a team.

**Flexibility**: Willingness to work in shifts, including evenings and weekends, as required.

**Leadership and Shift Management**: Utilize leadership skills to motivate, monitor, and manage shift workers effectively, ensuring a collaborative and productive work environment.

What's in it for you:
We provide a transformative, accessible and flexible higher education environment, our team shares a passion for learning, teaching, and growing. We nurture an inclusive, supportive, and diverse work environment throughout our three campus locations.

What does the best of all worlds mean at Yorkville University:

- An atmosphere that successfully blends an entrepreneurial culture with education. We value innovation and continuously look towards expanding our programming, working with the latest research, tools, and solutions. As a private school with government approval of our offerings, we h



  • Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a **Talent Acquisition Programs Specialist** to join our team! **As a Talent Acquisition Programs Specialist, YOU will experience**: - Working within one of the safest organizations in the industry where your safety and well-being are our most important priority - Working for the best in class equipment dealer and with the...


  • Concord, Canada Mirion Technologies Full time

    **Job Summary**: The Product Support Specialist is involved in multiple activities related to documentation, support and maintenance of products from Mirion Technologies’ Detection & Measurement Division with a focus on the Contamination & Clearance Health Physics product portfolio developed, produced and serviced by Mirion Technologies (Canberra CA) Ltd...


  • Concord, Canada Mirion Technologies (Canberra CA) Ltd Full time

    The Product Support Specialist is involved in multiple activities related to documentation, support and maintenance of products from Mirion Technologies’ Detection & Measurement Division with a focus on the Contamination & Clearance Health Physics product portfolio developed, produced and serviced by Mirion Technologies (Canberra CA) Ltd. This includes...


  • Concord, Canada JD Smith and Sons Full time

    Typical duties may include: - Responding to user support inquires, - Participating in deployment of new modules or processes, - Identifying and implementing opportunities for improvement, - Setting up and testing of new solutions, - Data inserts and manipulation. **Required skills and qualifications for TMS Support Specialist**: - Experience with TMS and...

  • Program Support

    4 days ago


    Concord, Canada Toronto and Region Conservation Authority (TRCA) Full time

    **Position Details**: **Current Rate of Pay**: Min = $21.39/hr, Max = $24.81/hr **Employment type**: Temporary Contract **Duration of employment**: 13 weeks **Hours of work**: 35 hrs/week **Work location**: Head Office **Division**: Education & Training **Business unit**: Sustainable Communities **Travel**: 10-30% **Remote Work**: Hybrid **About...


  • Concord, Canada Mirion Technologies Full time

    The Health Physics Technical Support Specialist is involved in multiple activities related to documentation, support, and maintenance of products from Mirion Technologies’ Detection & Measurement Division with a focus on the Contamination & Clearance Health Physics product portfolio developed, produced and serviced by Mirion Technologies (Canberra CA)...


  • Concord, Canada Mirion Technologies Full time

    The Health Physics Technical Support Specialist is involved in multiple activities related to documentation, support, and maintenance of products from Mirion Technologies’ Detection & Measurement Division with a focus on the Contamination & Clearance Health Physics product portfolio developed, produced and serviced by Mirion Technologies (Canberra CA)...


  • Concord, Canada CG Technologies Corp. Full time

    Join our team as an IT Customer Support Specialist and become a crucial part of our organization's success. In this role, you'll have the opportunity to make a real impact on the day-to-day operations of the company by providing outstanding support to our customers. You'll be the first point of contact for IT-related inquiries and will assign support...

  • Category Specialist

    1 month ago


    Concord, Canada Kohl & Frisch Ltd Full time

    **POSITION: Category Specialist** **STATUS: Full-Time, Contract (12 Months)** **LOCATION: Kohl & Frisch Limited (Concord, ON**)** **REPORTS TO: Category **Manager** **DEPARTMENT: Manufacturer Relations**: Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and...

  • Controls Specialist

    1 month ago


    Concord, Canada StackTeck Systems Ltd. Full time

    About StackTeck Systems LimitedStackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...


  • Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    We are looking for an Organizational Development Specialist to join our team! Please note this role is a 6 month contract role. **_ As the Organizational Development Specialist you will: _** - Participate in safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives -...


  • Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for an Apprenticeship specialist to join our team! **As an Apprenticeship specialist, YOU will experience**: - Working within one of the safest organizations in the industry where your safety and well-being are our most important priority. - Working for the best in class equipment dealer and with the premium Caterpillar brand -...

  • Controls Specialist

    2 months ago


    Concord, Canada StackTeck Systems Ltd. Full time

    About StackTeck Systems LimitedStackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...

  • Controls Specialist

    2 months ago


    Concord, Canada StackTeck Systems Ltd. Full time

    About StackTeck Systems Limited StackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...

  • Controls Specialist

    2 months ago


    Concord, Canada StackTeck Systems Ltd. Full time

    About StackTeck Systems LimitedStackTeck, with over five decades of mold building innovation, is a leading source of high productivity tooling solutions for the injection molding industry. StackTeck supplies a wide range of injection molds and IML automation used to produce plastic parts in applications such as caps, closures, medical, PET preforms, and...

  • Automation Specialist

    3 weeks ago


    Concord, Canada Guillevin International Full time

    Automation Specialist Status: Regular, Full time **Location**: Concord, Ontario Job Description **MAIN RESPONSIBILITIES**: - Provide back office pre-sales and after-sales support - Visit customers together with the sales rep or following their requests as needed - Introduce and promote the complete Industry Business offer in terms of strengths and...


  • Concord, Canada Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...


  • Concord, Canada Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...


  • Concord, Canada CRH Canada Full time

    Job ID: 489154 Work Type: Full Time Permanent **It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look at...


  • Concord, Canada TCAT Div of Toromont Industries Ltd Full time

    Toromont Cat is looking for a Crushing Specialist to join our team! The Crushing Specialist is the primary resource for our customer and sales force in representing multiple crushing product lines. Perform demonstrations, training, control programs, inventory, and customer orders by reviewing and creating quotes **As a Crushing Specialist, YOU will...