Program Support

7 months ago

Concord, Canada Toronto and Region Conservation Authority (TRCA) Full time

**Position Details**:
**Current Rate of Pay**: Min = $21.39/hr, Max = $24.81/hr
**Employment type**: Temporary Contract
**Duration of employment**: 13 weeks
**Hours of work**: 35 hrs/week
**Work location**: Head Office
**Division**: Education & Training
**Business unit**: Sustainable Communities
**Travel**: 10-30%
**Remote Work**: Hybrid

**About TRCA**:
With more than 60 years of experience, Toronto and Region Conservation Authority (TRCA) is one of 36 Conservation Authorities in Ontario, created to safeguard and enhance the health and well-being of watershed communities through the protection and restoration of the natural environment and the ecological services the environment provides.

TRCA is considered the provincial leader in conserving, restoring, and managing natural resources to advance safe and sustainable development.

**How you will contribute as part of the TRCA team**:
The Program Support will provide administrative and outreach support to team members in community engagement and on-the-ground initiatives across TRCA’s jurisdiction as part of the Sustainable Neighborhood Action Program (SNAP).

**Major Responsibilities**:

- Supports the development of online and in-person program preparation and delivery; helping to deliver online and in-person workshops for community members and local stakeholders.
- Provides administrative support, including scheduling meetings on platforms such as Microsoft Teams, Zoom and Go-To-Meeting. Provide basic level support in record keeping and database management, and other administrative tasks.
- Supports data entry of information of data, conducting community research surveys, assisting with online research activities.
- Assists with making calls and addressing program inquiries from members of the public.
- Provides insights to support the improvement of community engagement methods, promoting the program in innovative ways, based on insight gained by interacting with the community.
- Attends/participates in events to actively promote and support events and activities.
- Delivers home consultations to help homeowners make their homes more sustainable, as required.

**What will you need to succeed**:
Education (degree/diploma/certifications/licenses)
- High school diploma

Experience
- Previous experience in customer service or working with the public.

Knowledge/Skill/Ability - Competencies
- Ability to communicate effectively with tact and courtesy.
- Able to self-manage workload and prioritize tasks independently.
- Excellent written and verbal communication skills to communicate project status for various audiences.
- Basic computer proficiency in MS Office suite including online software such as MS teams, WebEx, and SharePoint)
- Must be flexible to work all required shifts, including weekends and holidays.

**What TRCA has to offer you**:
As part of a progressive team you will have the opportunity to make a positive impact to preserving and protecting nature, while maintaining a balance between the natural environment and built environment. Working with experts within our field, you will join a team of colleagues that are committed to TRCA’s core values by demonstrating the following behaviours: integrity, collaboration, accountability, respect, and excellence (icare).

**You will be part of a diverse and inclusive organization that**:

- Makes a positive difference in the communities we serve.
- Fosters high performance and collaborative teams.
- Provides continuous learning and development opportunities.
- Offers a comprehensive compensation and benefits program (including Defined Benefit Pension Plan - OMERS/OTPP).
- Pregnancy & Parental Leave Top-Up Program.
- Provides unique TRCA Perks.
- Provides flexible work arrangements.
- Offers potential for career growth and advancement.

While the Toronto and Region Conservation Authority (TRCA) thanks all applicants for their interest, only those under consideration will be contacted for interviews. Please be advised that successful incumbent(s) may be required to undergo a vulnerable sector screening and/or driver’s abstract check as a part of the final step in the hiring process.

Personal information you provide through the TRCA recruitment, selection, and onboarding process is collected under the authority of the Conservation Authorities Act, R.S.O. 1990, c. C.27. Collection of this personal information is necessary for the proper administration of this recruitment process for employment and volunteer positions with TRCA. Personal information is protected from disclosure pursuant to the Municipal Freedom of Information and Protection of Privacy Act. Any questions regarding this collection activity should be directed to the Manager of Records and Information, 101 Exchange Avenue, Vaughan, Ontario, L4K 5R6, (437) 880 2308.

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