Reception and Lead Managment Coordinator

3 months ago

Kingston, Canada Patry Group of Companies Full time

**Job Title**: Reception and Lead Management Coordinator

**Location**: Ontario, Canada

**Company**: Patry Group of Companies

**Department**: Administrative/Customer Service

**Reports To**: General Manager

**Position Type**: Full-Time

**About Patry Group of Companies**:
Patry Group of Companies is one of the leading wood developers in Ontario, with a strong reputation for excellence in residential and commercial real estate. Specializing in sustainable wood-based construction, our portfolio includes a diverse range of projects, from mid-rise condos to large-scale apartment complexes. We are committed to innovation, quality, and the communities we serve. Our team of dedicated professionals is focused on delivering exceptional value to our clients and maintaining the highest standards in the industry.

**Job Summary**:
The Reception/Lead Management Coordinator at Patry Group of Companies plays a pivotal role in ensuring smooth front-office operations while managing and tracking potential client leads. This position is primarily focused on reception duties, including greeting visitors, answering phone calls, and managing inquiries, with an additional responsibility for capturing and qualifying leads to support our sales team.

**Key Responsibilities**

**Reception Duties**:

- **Front Desk Management**: Greet all visitors and clients with a friendly and professional demeanor. Ensure the reception area is tidy, organized, and welcoming at all times.
- **Telephone Handling**: Answer and direct phone calls to appropriate staff members. Handle inquiries and provide accurate information regarding company services.
- **Visitor Coordination**: Manage visitor logbooks, issue visitor badges, and notify relevant staff of guest arrivals. Coordinate with security when necessary.
- **Mail and Deliveries**: Sort and distribute incoming mail and packages. Prepare outgoing mail and courier services as required.
- **Appointment Scheduling**: Assist in scheduling meetings, appointments, and conference rooms. Maintain the office calendar and ensure all bookings are accurate.
- **Administrative Support**: Provide general administrative support, including photocopying, scanning, and filing documents.

**Lead Management**:

- **Lead Qualification**: Assess leads to determine their quality and potential. Gather necessary information to pass on to the sales or relevant department.
- **Follow-Up Coordination**: Ensure timely follow-up on leads by coordinating with sales or other relevant teams. Track lead progression and update records accordingly.
- **Reporting**: Generate and maintain reports on lead activity, conversion rates, and follow-up outcomes. Present data to management for review and strategy adjustments.
- **Customer Service**: Provide first-line support for inquiries from potential clients. Offer basic information about services and guide them to the appropriate contacts within the company.

**Qualifications**:

- **Education**: High school diploma or equivalent required. A diploma or certificate in Office Administration or related field is preferred.
- **Experience**: Minimum of 2 years of experience in a reception or customer service role. Experience in lead management or sales support is a plus.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong organizational abilities and attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to multitask and handle multiple priorities in a fast-paced environment.
- Strong customer service orientation and a professional demeanor.
- Ability to maintain confidentiality and handle sensitive information.

**Working Conditions**:

- **Environment**: Office-based role with a standard workweek. Occasional overtime may be required during peak periods.
- **Physical Requirements**: Must be able to sit for extended periods, answer phones, and handle light physical tasks such as lifting small packages.

**Salary**:

- **Compensation**: Competitive salary based on experience. The benefits package includes health insurance, dental, well-ness program.

**Application Process**:
**Job Types**: Full-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 40 - 44 per week

**Experience**:

- Microsoft Office: 1 year (required)
- Front desk: 1 year (required)
- Administrative experience: 1 year (required)
- Organizational skills: 1 year (required)

Work Location: In person

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