Front Desk Reception

6 months ago

Kingston, Canada Kingston Police Full time

**Mission**

The Kingston Police recruitment process reflects and demonstrates a commitment to our core values of Respect, Integrity, Professionalism, Partnership, Leadership and Excellence. We are committed to ensuring an equitable process with the goal of achieving a representative workforce of the diverse community we serve.
We are committed to supporting applicants with disabilities, including accommodating individual accessibility requirements.

**Position Overview**

This role offers a dual position opportunity, facilitating cross-training in both functions within the Records Unit.

FRONT DESK RECEPTION

Reporting to the Records & Systems Manager, the Front Desk Reception Clerk position is responsible for the main switchboard, answering and responding to incoming emergency and non-emergency calls in a calm and efficient manner. The position is responsible for the reception area directing visitors to the appropriate department/person and taking reports not requiring police attendance. The position is responsible for procuring all pertinent information from callers and all other available resources and to complete reports/data entry with a high level of accuracy. This position will be required to monitor security cameras, and report problems/emergencies immediately to the watch commander or communications for action.

RECORDS CLERK

Reporting to the Records & Systems Manager, the Records position is responsible for general administrative duties related to the functions performed within the Records Unit, including processing of police record/criminal records checks, answering and routing incoming calls and visitors, data entry into various software systems and procuring all pertinent information from callers and in-person visits, as well as all other available resources, completing reports with a high level of accuracy and attention to detail.

The current hours of operation for the Records Unit is 8:00 am to 6:00 pm. Assigned hours of work will generally be within these hours. Based on organizational requirements hours may be extended to include evenings and weekends. Working on a call-out basis can also be expected.

SALARY RANGE FOR FRONT DESK RECEPTION $29.36 - $38.01/Hour
SALARY RANGE FOR RECORDS CLERK $30.68 - $34.37/Hour

**Company Bio**

Kingston Police is proud to serve the Kingston community of 123,363 residents. We have a dedicated workforce of 201 officers and 61 civilians and are one of the oldest municipal police services in Canada. Our members are guided by the mission and values of the Kingston Police. We are committed to achieving our vision of being among the most progressive, efficient and effective community-oriented police services by developing, supporting and engaging our members.

**Responsibilities**

FRONT DESK RECEPTION
- Answer and route incoming calls and visitors to appropriate department/person providing assistance or advice as required
- Complete Incident Reports regarding crime or other matters reported by the public.
- Record all parolees and charged persons required to report to Police Headquarters and record changes in addresses
- Monitor security and report problems to Watch Commander
- Assist in the audit of court related documents at the front desk
- Process property items received at the desk, or left at the desk to be returned to owner
- Responsible for reception area building security, during working hours (i.e. control flow of public and access doors)
- Transcribing reports through the online reporting system (DORS)
- Commissioner of Oath duties

Other
- Responsible for lock up of desk area (if required at any time).
- Communicate with patrol personnel via in-car computers
- Ensure that Supervisor is kept apprised of emergency calls, dangerous situations and unusual events
- Maintain bicycle pickup records
- Train and/or assist in training new Front Desk Reception personnel
- Maintain continuous contact with co-workers, other Kingston Police personnel, outside agencies and the public
- Other duties as assigned.

RECORDS CLERK
- Assist members of the public requesting assistance at Records Counter including intake and processing of Police Record/Criminal Record Checks
- Scanning and attaching requests for information in RMS
- Answer and route incoming calls and visitors to appropriate department/person providing assistance, approved documents or advice as required
- Respond to switchboard phone by directing callers to destination or taking messages from the Front Desk or other areas
- Take fingerprints of applicants for civil purposes and submit to the RCMP through Livescan system
- Process requests from applicants for the destruction/sealing of Known Offender files (tentative)
- Directly enter data into computer system or complete appropriate incident reports regarding crime or other matters reported by the public
- Review entered occurrences for errors and omissions and ensure compliance with Kingston Police practices and procedures as well as compliance with r

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